Tinesha Bailey

Experience

• 

  CTDI

  May 1998 - Apr 2009

  Production Control Coordinator

  Coordinate, screen, and channel, work orders through a tracking system for processing.Act as a liaison on confidential matters and problem solving between vendors and management.Process, status, and update reports showing units to customers on a consistent basis.Screen and channel in-coming calls and disseminate to appropriate branches.Manage special projects on an as needed basis for upper management.Provide excellent organization and analytical skills.Ensure customer expectations are met for quality and performance.Support sales opportunities.Drive continual improvement. Show less

• 

  Kaiserman Company - Meetinghouse Townhomes & Apartments

  Oct 2011 - Oct 2019

  Financial:• Actively maintain and report monthly variances• Purchase supplies according to policy, obtaining approval from Residential PortfolioManager or purchases over budgeted amounts• Maintain expenses at or below budget levels• Maintain accurate Petty Cash system• Ensure that all rents are collected when due• Performs evictions and handle reporting tenant collections on a timely basisOperational:• Maintain a targeted economic occupancy of 98% at all times• Be familiar with the job responsibilities of all office and maintenance staff,in order to accurately monitor their performance• Understand and comply with Fair Housing Laws• Functional capability with Word, Excel, Yardi, Property Solutions, and Outlook• Ability to maximize operating cost savings without harming project condition or resident relations• Oversee lease renewal information and corresponding letters to residents• Assure follow up on all lease renewal letters• Maintain delinquency level of 5% or lowerHuman Resources:• Be familiar with the job responsibilities of all office and maintenance staff, in order to accurately monitor their performance• Train all new office and leasing employees• Perform written evaluations of employees at designated intervals• Maintain accurate payroll records, with vacation, sick and personal time permitted by company policy• Establish and coordinate scheduling for all on-site staff• Ensure work is performed to company standards by all staff members on a daily basis• Ensure that Fair Housing training and safety meetings/standards are routinely held and reviewed, so as to prevent any non-compliance• Assure ongoing training and required education is provided as needed to all employeesMaintenance:• Maintain daily communication with Maintenance Supervisor• Insure that residents are provided with a clean, safe, well-maintained community• Manage Work Order system• Ensure outside contractors are supervised• Monitor ongoing renovations Show less Generate contracts and leases.Review rental applications and assist with rental decisions.Conduct lease signings with prospects.Perform move-ins and move-outs; advertise properties.Act as leasing agent scheduling over 400 units to show.Support sales opportunities.Answering multi-line phone system handling questions and/or concerns of current/prospective tenants.Work with customers over the phone and in person.Ensure customer expectations are met for quality and performance.Schedule and coordinate repairs with contractors and maintenance.Scanning, filing, faxing; responding and sending emails, and organizing office documentation.Rent collection, resident invoicing, and accepting payments.Generate 5 day, rent reservation, lease renewal, and thank you for renewing letters.Preparation and collection of leases when due.Provide excellent organization and analytical skills.Drive continual improvement. Show less

  • Property Manager

    Jul 2015 - Oct 2019

  • Assistant Manager

    Oct 2011 - Jul 2015
• 

  AION Management

  Oct 2019 - Jan 2022

  Real Estate Manager

  Financial• Achieved 118% increased revenue for 680 units in 1st Quarter 2020.• Oversee all financial performances of the property and work towards achieving budgeted NOI.• Maximize cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.• Ensure all Entrata data is correct by monitoring input and report functions, accuracy, and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.• Create annual operating budget and business plan with Accounting team and Regional Real Estate Director.• Review financial statements in a timely fashion and prepare variance report on a monthly basis.• Marketing:• Monitor directions of rental activity and all on-site sales, marketing outreach, and advertising plans.• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.• Evaluate and make recommendations for rental pricing.• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results.• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher Customer Service:.• Personnel Development:• Recruit and select team members by understanding the company’s vision and adhering to policies and procedures.• Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.• Strategic planning for annual training and educational programs for team development.• Provide recommendations for compensation adjustments, promotions, and terminations. Show less

• 

  Sentinel Property Management, Inc.

  Jan 2022 - now

  Community Manager