Agnes Figueroa

Experience

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  People of Color Against AIDS Network

  Jan 1993 - Sept 1998

  Program Manager

  Statewide Program Manager in charge of the Tacoma, Yakima & Spokane offices (15 staff members). Raised over $3M in federal, state and foundation grants over a period of 4 years.Conducted outreach among communities of color to increase participation of HIV+ individuals in AIDS clinical trials. Led Seattle's AIDS Clinical Trails Unit Community Advisory Board (1994-96). Member of the National Institute of Health - AIDS Clinical Trials Group (1995-96).

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  Bellevue College

  Sept 1998 - Jun 2017

  Information Technology Adjunct Online Instructor for the Institute of Business and Information Technology at Bellevue College. Courses taught: IT 101 - Introduction to IT - Presents a general overview of information technology. Topics include how computers work, different types of computers, input and data storage devices, operating systems, data communications, systems analysis and design, and ethics.IT 103 - Introduction to Networking - Provides an understanding of the basics of networking to students not majoring in Network Support. Topics include: network topologies, media, protocols, hardware and software. This class also covers content listed for the COMPTIA Network+ exam. Deprecated courses: MS Access & Cisco Networking.Technologies: Canvas LMS, Camtasia, TestOut, Packet Tracer, MS Office suite, Elluminate, NVDA, Adobe Acrobat, Photoshop & Premiere Show less Temporary full-time contract position - Interim Lead Educational Technologist for the Life Sciences and Informatics Program. Operational management and support of learning management systems and enrollment for Health IT online courses. Led a small IT crew in charge of Moodle server administration and delivery of Health IT courses for the US Veterans Administration Department. Audio/Video conversions, file uploads, student registration, IT support, server troubleshooting, IT documentation, instructional design, project management, web streaming and web conferencing.Technologies: Moodle, MS Office, Adobe Photoshop & Premiere Show less Oversight of all IT operations at the college, including but not limited to Help Desk, computer labs, administrative computers, learning management system, network infrastructure, servers, VoIP, faxes, printers, and audiovisual systems. Managed purchases of over $6M annually; supervised 25 technical, developers, and support staff; administered over 100 electronic classrooms, 2,500 computers, and 120 servers, distributed in 2 campuses serving over 28,000 users annually. Handled the IT aspect of construction for the R & S buildings, as well as the move to North Campus current location. Show less Provided IT support to over 2,500 academic and administrative computer systems. Supervised all desktop support operations, a total of 15 staff members. Led hardware life cycles as well as software deployments. Supervised developers in the creation of an internal IT ticketing system, Technical staff Intranet, Lab Management tool. All these were developed using ASP.NET, CSS, SQL. Member of the Employee Pluralism Committee and co-chair of the American Indian Film Festival.Technologies: Windows OS, Windows Server, SharePoint, MacOS, JAWS, ZoomText, Dragon Naturally Speaking, Visual Studio, MS SQL, Adobe Acrobat, Photoshop & Premiere Show less

  • Instructional Designer

    Sept 2016 - Jun 2017

  • IT Adjunct Faculty

    Sept 2011 - Jun 2017

  • Lead Interim Educational Technologist

    Oct 2011 - Mar 2012

  • Director of Computing Services

    Feb 2006 - Oct 2011

  • Information Technology Specialist

    Sept 1998 - Feb 2006
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  Goddard College

  Jul 2011 - Apr 2024

  Library & IT Support

  Part-time/seasonal position as Bilingual (Spanish - English) Library Research & IT Help Desk support for Education Bachelor and Masters degree-seeking students enrolled in low-residency programs. Provide assistance identifying academic research resources, train students on how to use library databases, teach students how to conduct academic research using APA format, proofread and evaluate final research papers. Assist ESL students in expressing their knowledge in English and help them organize ideas and concepts. I continue to do this job because it is very rewarding!Technologies: Google Docs, Word, Koha, Haiku, Zoom, Zotero Show less

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  Renton Technical College

  Jun 2017 - Apr 2019

  Deputy Chief Information Officer

  Responsible for providing the technical expertise, leadership, administration, and supervision of the College Technology Services unit; which includes but is not limited to infrastructure, applications, technical support, and reporting. Day-to-day operations, staff management, project management, asset management, Help Desk management, long-range strategies, IT policies, vendor management, and liaison to constituents, contractors, and partners.Managed the IT aspects of the move for the new Adult Basic Education downtown Renton facilities. Rolled out new child domain and desktop computer upgrades (Windows 7/Office 2013 to Windows 10/Office 2019). Acted as the college's first IT Accessibility Coordinator and as such created and led the IT Accessibility Advisory Committee, developed its charter, IT Accessibility Policy, and strategic plan.Member of the Diversity & Inclusion Committee.Technologies: Canvas LMS, Symantec Altiris, Symantec Service Desk, Bomgar, DeepFreeze, Exchange Online, SharePoint, MS SQL, Abby FineReader, JAWS, NVDA, ReadWrite, AdobeSign, Adobe Acrobat DC & Photoshop. Show less

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  Bates Technical College

  Apr 2019 - May 2022

  Executive Director of IT/Chief Information Officer

  Hired with a mandate to modernize IT operations at Bates, with an emphasis on IT policies and procedures in preparation for an upcoming accreditation process. Ended up rebuilding an entire network from scratch after a massive ransomware cyber-attack just 2 months into my tenure. Moved the entire college to remote operations due to COVID-19. Implemented multi-layered network security solutions, automated endpoint management, implemented a hybrid data center leveraging cloud computing, modernized user technology experience implementing tools such as O365, Okta, AdobeSign, and SharePoint-based Intranet. Served as Executive Sponsor for the PeopleSoft ERP Implementation Project.Technologies: M365, SharePoint, MS SQL, Exchange Online, Barracuda email archiver & spam filtering, Okta, ManageEngine ServiceDesk Plus & Desktop Central, Wireshark, PowerShell, Active Directory, AdobeSign, Adobe Acrobat DC, Photoshop & Premiere, MS Teams, Smartsheets, Amazon Web Services (AWS): EC2, S3, AppStream, WorkSpaces & Route53 Show less

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  Renton Technical College

  Jun 2022 - Apr 2024

  Enterprise System Engineer

  Hired to manage Enterprise cloud-based tools such as Microsoft 365, Azure Portal, Okta, MS Teams, and IT security tools. Implement Okta for SSO and MFA and a Unified Communications migration from Avaya to MS Teams. IT Accessibility Coordinator and Co-chair of the Accessibility Advisory Committee.

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  North Seattle College

  Dec 2023 - Apr 2024

  Adjunct Faculty

  Part-time position as Information Literacy Instructor. Hired to develop the first Spanish version of the curriculum. The course is tailored for Spanish-speaking Early Childhood Educators degree-seeking students. Enrollment serves students from the entire state. As part of instruction, I assist in identifying academic research resources, train students on how to use library databases, how to conduct academic research using APA format, and how to evaluate information sources critically. I continue to do this job because I have a passion for teaching but more importantly, because it is very rewarding! Show less

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  Bellevue College

  Apr 2024 - now

  Information Technology Security Manager

  Primarily responsible for the oversight for technology security compliance and coordination of overall information security and management activities with campus technical support personnel. Hired to develop a comprehensive Information Security Program and to provide expert-level advisor and consultant to the ITS-VP and other college administrators, staff and faculty with regard to information security, regulatory compliance, and other related security, data privacy and related technology matters. Show less