Sandra Graffeo

Experience

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  SUNGARD PORTFOLIO SOLUTIONS

  Mar 2000 - Feb 2001

  Service Account Manager

  Maintained continuous communication with clients; provided customer service by assisting clients with Company products questions, manage requests for enhancements and reporting problems, analyzing issues, prepare and follow-up on all System Change Requests and Specification. Participated in client training and act as liaison between the client and the Company. Portfolio accounting and/or the portfolio management business, Ensured I excelled at customer service, communication and interpersonal skills. Show less

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  Credit Industriel et Commercial

  Feb 2001 - Jan 2005

  Operations - Assistant Vice President

  Assistant and direct report to Treasury Vice President.Supervised operation department (five staff members), which includes Foreign Exchange, Money Markets, Securities, Futures and Options products. Implemented and maintained new processing procedures. General Knowledge of various settlements systems including: SWIFT, CHIPS, FED, Summit, Real time online bank clearing.Managed all activities for Investment trading portfolio (Money Market, Foreign Exchange, Fixed, and Trading) including client contact. Used various security settlements systems including : DTC, Euro clear.FX (client based and trading), MM (overnights, term deposit, CD's, global deposits), MT Notes, Securities, Euro, Bonds, Swaps/OIS Swaps, Repos (margin calls), Derivatives, Arbitrages, Futures, Options etc.Performed market value pricing for Investment and Trading. Liaised between brokers and custodians, clearing, follow-up, day to day operations: input (BCS, System II, Devon, Opus, and Polaris), verify, reports etc.Reconciled and investigated settlement discrepancies of various bank accounts, including manual reconciliation of suspense / nostros accounts. Worked closely with accounting department, Payment & receiving units and branch management.Prepared and verified accuracy of monthly Investment Activity Report, Swap and Hedge Report and Investment, Trading, Held and Options Report. Processed and analyzed reports for Management & Board members. Show less

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  Citi

  Jan 2005 - Jan 2016

  AVP Derv Operations Settlements• Manger for 3 teams, Broker Dealer and Structured Credit, Customer Service (located in Pune, India) • Manages the allocation of work among team members, designate back-ups to cover for any absences or staff shortages.• Ensure all departmental and team process, procedures and controls are followed, high standards of quality, productivity and consistency. Develop efficiencies within the teams work.• Ensure Vendor is conforming to company standards and meeting business expections at all times.• Check all trades(Swaps, options, FX, Structured, Securities, Cross CCY etc) settle CLS in OASYS versus DTCC, raise any discrepancies to correct desk, check morning report for any issue, escalate any failures/potential high value failures. Quarterly CLS roll (15 to 20 thousand payments) 99.9% success rate.• Review and approve all out going funds via OASYS, PWS, DTCC, manual memo). Funding deadlines, ensure top priorty clients and high value items are monitored and completed. • Investigate breaks, interest claim (RECON, CBM, STARS, PEGA).• Analyze performance and key metrics to locate patters in work and instituted preventative measures and remediation around common issues.• Adhere to all Control related procedures and policies in the firm and department. All key controls in RCSA document, payments, SSI call backs, manual payments, large payments, 3rd party payments.• Zero SIRTS- Full compliance with SIRT prevention procedures.• Drives all key projects with department, create test cases, UAT testing, Weekend check on new system enhancements. Show less Deliver projects within several timeframes upon the business scope. Worked on Foreign Exchange project to decommission legacy front office treasury system and Operations platform. Project also involved transferring risk from New York to London legal vehicle. (Cost saving of over 1.8Million each year for Investigations Unit).Implemented new Recon system for Foreign exchange unit for two legal vehicles - Citibank and Smith Barney legacy system.Review matching rules for NY and Sydney locations, incorporating them into London. Replicate/ improve current match ratio to the new Single name environment.Implementing & executing new projects, including tactical upgrades, participation of projects in existing infrastructure and services. Liaise with external vendors, clients, Treasury sales staff, Risk Control, Technology teams to facilitate system enhancements. Static data review/ corrections. Migration from Legacy system to new platform. New profile set up including settlement instructions and confirmation parameters. Migrate positions and P& L reports to internal Dealer systems. Set flags for auto remote account debits, brokerage reconciliation process. Import /Export functionality testing, CCY cutoff requirements. Email confirmation function. Create and revise the corresponding BRD's for each of the above tasks (Define scope, assumptions, document process, system flows across multiple business units, identify measurable metrics, identify project dependencies and risks). Create test scripts based on test cases, coordinate and plan testing, including test script execution in UAT, recording results, defining issues and reporting results/recurring issues into Quality Center database and follow up to completion. Ability to manage diverse, multiple stakeholders within a common project. Return on investment by reducing costs and operating risk, balancing workloads to proactively react to business fluctuations. Show less

  • AVP Derv Ops

    Aug 2011 - Jan 2016

  • ICG-Business. Analyst

    Jan 2005 - Aug 2011

  • FX Investigator Senior Specialist/ Special Projects (Officer level)

    Jan 2005 - Jun 2007
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  Prudential Financial

  Dec 2015 - Jul 2016

  Financial Advisor
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  MUFG

  Jul 2016 - Mar 2018

  AVP Data Assurance Manager

  Managed and led with change 4+ staff, including roles, responsibilities, weekly reviews, training, time management and daily/monthly metrics with reporting to management. Client/Product Onboarding of all trading products. Supported reconciliation and reporting for DFA attributes. Remediated across all source systems. Worked closely with front office, legal, relationship managers and compliance to create a seamless workflow for newly on-boarded clients into various source systems. Daily static updates to ensure quality and accuracy across all source systems are coordinated. Implemented process improvements, and created and maintained detailed procedures for unit. Reported on our value add to the Bank during management’s monthly meeting. Self-identified issues and collaborated with BURM Team (compliance and risk) to remediate end to end. Involved in implementing and executing new projects, including change implementation, tactical upgrades, and participation of projects in existing infrastructure and services. (New MTS system replaces WSS, Sophis upgrade, BTMU name change 2018, Project Coalition (Access database tool)) to streamline onboarding products. ECN Coalition onboarding Deal Hub. Lead for CMM Portal (Customer Web Portal - $40 Million investment) adhered to DFA, including planning, design, testing, customer migration, and implementation for customer statements. Covered all risk, provided requirements to meet regulations, hired staff for testing, reviewed BRD, FRD, system enhancements and go live. Show less

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  CIT

  Apr 2018 - Sept 2024

  • VP Middle Office & Projects

    Feb 2021 - Sept 2024

  • AVP Middle Office & Projects

    Apr 2018 - Feb 2021
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  First Citizens Bank

  Jan 2022 - Sept 2024

  Senior Manager

  * Managed and led a diverse team, both locally and offshore.* Managed daily activities for Treasury and Derivatives on pre and post settlement activity. Including reconciliations and issue resolutions with external counterparties.* Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.* Streamlined processes and implemented best practices, achieving operational excellence. Provided comprehensive training and fostered a collaborative work environment to improve team performance. Prepared performance evaluations and succession planning* Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.* Implement and propose solutions for process improvements for settlements, data quality, payments, downstream reporting enhancements.* Implemented and developed operational standards, including trade product and counterparty onboarding, derivative settlements, collateral management, data quality* Led cross-functional teams to achieve project milestones and deliver high-quality results. Show less