Paul Kelley

Experience

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  Office Environments of New England

  Nov 2003 - Apr 2011

   Create and administer training sessions to clients on complex integrated system installations, as well as individual products such as interactive whiteboards, and other specialized network/software applications Spend time speaking with potential customers to develop recommendations of best VC equipment, and Digital Signage manufactures to meet their needs. Work closely with customer’s IT groups when implementing technologies that reside on their network Maintain internal Videoconferencing equipment and corresponding ISDN and IP connectivity – installation, troubleshooting and upgrading of all Polycom, Tandberg, and Lifesize equipment Provide VC, network, and software engineering support to other internal departments Assist sales personnel with demonstrations and technical information to advance sales opportunities Create and deliver VC an d IT training to OE staff Generate instructional guides for customers upon completion of new installs Promote Digital Signage by creating content for display internally and for onsite customer demos.  Participate in 24x7 technical assistance on a rotating schedule Advise clients on suggested changes/configurations when necessary Provide technical support to OE clients and staff, such as equipment/system testing, troubleshooting, installation, QA, and issue resolution via telephone, data, VC, on onsite support Document all work/changes performed on-site to ensure clients fully understand and are happy with services provided Show less  Manage Helpdesk which supports 250+ users in 5 offices Support Exchange server and Domain Controller using tools and protocols such as Active Directory and DHCP Run daily backups of five servers to preserve file integrity Administer BES, configure and support over 100 various model Blackberry devices Create and preserve computer images based on departmental software Troubleshoot and resolve network connectivity issues on Cisco, HP, SMC, and BayNetwork switches, as well as physically trace and test lines Oversee the administration and maintenance of computer stations and software Implement methodologies to decrease Helpdesk calls such as improved new hire training and reconstructed Intranet  Create Project Lifecycle models to better understand, plan, and execute projects Assist team members with ‘lessons learned’ sessions upon completion of projects Maintain detailed notes in Helpdesk ticket system to strengthen group knowledge and improve work flow Achieve and preserve excellent interpersonal relationships with all constituencies  Support phone and voicemail servers in addition to wiring phone blocks for moves and new line activation Develop training materials and procedures, train users in the proper use of computer hardware and software Regularly work over 50+ hours a week when planning and implementing large scale projects Set-up and train users on using high end audio visual equipment such as projectors, walk and talk interactive white boards, audio conferencing, video conferencing, digital flip charts, and copycams  Design and build information, e-commerce, and Asset Management websites that streamline the ordering and fulfillment process of customers Show less

  • AV/IT Support Specialist

    Jan 2009 - Apr 2011

  • System Administrator

    Nov 2003 - Jan 2009
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  Adtech Systems

  Apr 2011 - Mar 2019

  Sales Engineer

   Exhibit a consultative sales approach to determine a customer’s visual collaboration needs and present best technologies to solve.  Build sustainable relationships, providing the value add, and effective communication with multiple Fortune 500 companies. Work with the installation team to ensure a smooth transition from sale to installation. Provide product research, design and engineering required to produce documentation for the sale and installation of audiovisual systems. Special focus on AV products with networking components (Video Conferencing, Digital Signage, Media Streaming) Lead in the development of proposals and estimates for clients by creating CAD's, bills of materials, and conducting needs analysis. Attend and facilitate both design and production meetings offering informed ideas and solutions throughout all phases of each project Specify the project to client in a detailed proposal detailing products, labor, and pricing. Work with the installation team to ensure a smooth transition from sale to installation  Interface between PM, client, architect, and job site contractor. Assist in the management of all production schedules, coordinating crew and installation from bid to job completion and final billing. Provide guidance to A/V installation crews on best practices and procedures. Troubleshoot and remedy project issues promptly and efficiently. Show less

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  DGI Communications

  Mar 2019 - now

  • VP, Strategic Accounts

    Jun 2023 - now

  • Senior Account Executive

    Jan 2023 - now

  • Sales Engineer

    Mar 2019 - now