Brandon Amaral

Experience

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  Humber College

  Aug 2012 - Apr 2015

  Athletic Convener

  •Managed time effectively while travelling for games, practices and tournaments; all while keeping academic studies exceptionally balanced.•Exhibited excellent teamwork and strong work ethic while working with a diverse group of athletes, staff, coaches, officials, vendors and stakeholders. •Prepared and delivered athletics communications to all staff and students to ensure effective briefing.•Conducted time-keeping and registration for Intramural and Extramural groups.•Prepared all schedules and rosters for leagues/tournaments. Show less

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  Canlan Ice Sports

  Sept 2013 - Aug 2014

  Customer Service Representative/Administrative Assisstant

  •Processed major payments and registrations through CLASS/ACTIVE; charged major debit, credit and cash payments in a professional and secure manner.•Assisted in organizing payroll and team audits and updated registration on tournament website. •Managed closing and opening office procedures. •Supervised all ice rinks to ensure safe and smooth operations.

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  Granite Club 1875

  Sept 2014 - Jun 2022

  Athletics Coordinator

  •Build and edit over 1,200 sport and recreational programs annually.•Administer over $20,000 in electronic point of sales system transactions monthly.•Greet high profile clientele with exceptional service via in-person, phone and email in a professional manner maintaining confidentiality. •Perform program registrations for members via InMotion (BookIt).•Process member charges and guest fees via NorthStar POS.•Train new Athletics Coordinators to ensure consistent and professional information.•Develop and organize staff scheduling for department coverage, through Dayforce Human Capital Management. •Gather data for management such as, utilization reporting and analyzing of programs, facilities and events to implement future improvements.•Ensure compliance in all athletic sections (fitness/group exercise, tennis, badminton, squash, etc.) in accordance to Athletics’ and Club policies.•Communicates through Angus AnyWhere software for facility maintenance repairs. Show less

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  Toronto Sport and Social Club

  Jan 2015 - Apr 2015

  League Intern

  •Managed equipment inventory and supervised all league matches.•Attended to customer inquiries, injuries and concerns.•Deescalated conflicts between players and teams to provide a safe and welcoming playing environment.•Managed the league’s social media, policy and procedure documentations and member profiles.

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  Toronto Transit Commission (TTC)

  Jun 2022 - now

  Transit Operator

  •Responsible for the safe and efficient operation of streetcar transit vehicles.•Provides frontline information to customers with respect to fares, service routes, schedules, short-turns, delays, diversions, emergency situations, transit policies/regulations, etc.•Making announcements to customers including the calling out of connecting route locations.•Demonstrates proper and courteous behaviour towards customers•Assists customers with mobility needs following prescribed procedures for special equipped vehicles and door-to-door pick-up/drop-off and on-board securement of passengers.•Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from TTC as a service provider. Show less