Tameka Jackson

Experience

• 

  TRX, a Concur Company

  Apr 1998 - Jul 2001

  Travel Agent

  Scheduled and booked all travel for customers. This included flights, cars, hotels, and cruises. Worked very close with all major airlines, car rental companies, hotel chains, and cruise lines to ensure the customer's needs were met.

• 

  NCR Corporation

  Jul 2001 - now

  •Position is responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability •Position required to maintain working relationships with all WCS operations-focused groups, including, but are not limited to, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers •Position must have a thorough understanding of WCS systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Work with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; May be required to coordinate WCS internal projects for the customer •Responsible for evaluating ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates; Provide information to the Logistics Analyst for account-specific Parts Plans •Communicate specific SLA (Service Level Agreement) requirements to specific locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for compliance Show less

  • Customer Success Manager

    Apr 2017 - now

  • Account Support Sr Analyst

    Apr 2016 - now

  • of Account Support Associate II

    Jan 2015 - now

  • Network Support Specialist

    Jul 2001 - now