May Lacdao

Experience

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  McDonald's Canada

  Sept 2015 - Sept 2016

  Guest Experience Leader/Crew Member

  Guest experience leader for one of the world's leading fast food service retailers. Alongside other crew members, successfully ensured optimal dining experiences for guests by providing excellent customer service. ● Recognized for providing excellent customer service and successfully handling guest requests/complaints ● Encouraged guests to use kiosk to order leading to faster order placements and more manageable cue lines● Successfully trained 20+ new team members

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  Amica Mature Lifestyles Inc

  Sept 2016 - May 2017

  Concierge

  Concierge for a leading provider of premium, private-pay retirement residence for Canadian seniors. Actively managed the reception area, provided administrative support to management and fulfilled other duties as required. ● Built and maintained positive relationships among residents, staff, and guests by fulfilling concierge tasks for 150 residential units and administrative tasks for various departments. ● Handled the front desk and reception area, courteously greeting guests and residents; and responding to telephone and in-person inquiries; served as a relay point for information● Efficiently updated and maintained databases leading to each department having the most up-to-date information required for daily operations and special events Show less

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  Kimberley Vooro, Collaborative Lawyer/Mediator

  Apr 2017 - Jul 2018

  Law Clerk

  Sole law clerk for a growing collaborative family law and mediation practice. Single-handedly managed the day-to-day running of the office and assisted the principal lawyer by fulfilling administrative tasks and law clerk duties. ● Optimized website by designing a user-friendly interface and a functional contact page leading to faster navigation and increased client intake● Leveraged industry-specific software to efficiently draft court pleadings, legal correspondence, contracts, and office policies ● Built good client and business relationships by communicating effectively with various stakeholders Show less

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  Elizabeth A. Urban Professional Corporation & Collaborative Practice

  May 2017 - Jul 2018

  Junior Law Clerk

  Junior law clerk for an established family law practice. Worked with a team of senior law clerks and legal assistants to assist clients with document preparation, information gathering, and communications. ● Accurately drafted financial statements by tracking and referencing supporting documents, leading to efficient in-court and out-of-court negotiations Drafted court pleadings, Financial Statements, Net Family Property Statements, Affidavits, motion material, and materials for case conferences, settlement conferences, and trial management conferences● Recognized for resourcefully completing legal research projects on complex family matters and assembled legal memoranda/case briefs that were instrumental in advancing client matters ● Served as an intermediary by telephone, correspondence, and e-mail communication between clients, courts, opposing counsel, and other parties Show less

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  Brown Lawyers

  Jul 2018 - Feb 2019

  Law Clerk

  Estates clerk for an estates and business law firm. Efficiently fulfilled law clerk duties, i.e. legal research and document preparation, by investigating areas for potential automation and creating tools for improved efficiency● Documented and reviewed workflow process by building client journey maps to identify areas for automation● Increased document drafting efficiency by revising document templates and creating a database of both commonly-used and rarely-used clauses● Determined client billing trends by extracting and analyzing billing data from CRM software to improve accuracy of quotes for legal services provided to clients Show less

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  James Deep Law Professional Corporation

  Mar 2019 - Jul 2019

  Law Clerk

  Wills & Estates law clerk for a client-focused law firm, providing legal services in the areas of real estate, wills and POAs, notary and incorporations for small businesses. ● Successfully prepared various legal correspondence and documents (wills, powers of attorney, divorce applications, financial statements, probate applications) using appropriate legal software (DivorceMate, Estate-a-Base, PCLaw)● Automated manual, repetitive document drafting tasks by creating reusable, editable templates resulting in reduced document preparation time● Updated wills/estates database by successfully reconciling 200+ paper files with digital repository and recording new client matters ● Proposed and developed tools and protocols to streamline client intake, communications and document preparation processes Show less