Ramesh Prabhu

Experience

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  DSM Infocom Private Limited

  Sept 2010 - Nov 2011

  Network Engineer

  Noc Operations and provisioning, HP Routers Switches IP Phone Implementation, Integration and Operations of Allahabad Bank Networks with crypto encryption and 4g backup solution.

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  GCX

  Nov 2011 - Aug 2012

  Network Engineer

  Level 1 Noc Engineer. Data Operations Managed services of Vanco Global Customer Enterprise Network.• Management and level 2 Troubleshooting of VANCO network across 230 Countries.• Troubleshooting CCTs at the site associates to link types like HDLC, PPP, FR, ATM, ADSL and MPLS.• Managing networks with different routing protocols like BGP, OSPF, EIGRP, RIP etc. and Security Implementations like IPSEC, GRE,MPLS etc.• Technical support and fault management for Wan connectivity including troubleshooting of various routing protocols for L3VPN,DIA & L2 VLL NAS circuits.• Managing Frame Relay links, Leased lines and MPLS links and ADSL/SDSL ckt for 100 different clients.• Trouble shooting and managing ISDN links from collocation center.• Working with ticketing tools like Remedy, Performance Management tools like Vital Suite, Configuration management tools like Voyence, Operations Monitory through SMARTS etc Show less

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  BT Group

  Sept 2012 - Mar 2015

  Network Technician

  Maintenance, troubleshooting, configuration change and monitoring routers and switches of core BT MPLSand BT Internet Networks. Basic configuration change related to OSPF, EIGRP, BGP, Routing issues. Troubleshoot on Link flapping issue, Drops and latency in link routing issue between different locations ofMPLS vpn Customer. Managing MPLS VPN’s for Indian Customers. Performing required changes for Indian nodes with ChangeManagement Team (NetCT). Managed PWE’s of BT MPLS through Infonet platforms in India, and troubleshooting as WELL. VLAN management and troubleshooting issues related to it. Due to Indian regulation, Change management work on TV Media and Content – (video over MPLS) ofJuniper platform has been executed by our team. Supporting Conformance work such as MPLS Gateway Router Acceptance/Cessation of BT MPLS Platforms. Executing the Circuit testing, pre-work and configuration script and notifying the acceptance. To prepare and implement network changes during the allowed working time window (following the NAP)in support of new services, configuration changes, hardware changes or software changes (i.e.: ServiceCard/Line card Install/de-install , OS upgrades or bug fixes) and network expansion. Co-coordinating with BT NCC-Amsterdam Team, Third Party Carriers on troubleshooting with NNI linkacross India. To enable the BT IA, MPLS and Ether flow core network for new features and services for our customerswhile maintaining network stability. Authorizing Third Party Notifications from worldwide BT Clients (carriers) for emergency planned workrelated to BT Network, creating Impact Assessments for Planned work. Show less

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  Infosys (Malaysia) Sdn. Bhd.

  Apr 2015 - Aug 2016

  Network Infrastructure Engineer

  Worked under Singtel - GEIM Group Malaysia, Supporting Optus clients ICT - Design and Implementation of Enterprise Network with Data,Voice, Security and Storage services.Deployed network solutions for Australian Clients like Quest Payment System of 1000 Routers.ICT Project and Implementation of Enterprise Routers, Switches, Firewalls, IP Phones & Voice Gateways and Other ICT Engineering Network Devices.  Undertake system analysis, technical HLD, LLD implementation and maintenance of solutions applied to customer infrastructure incorporating technologies such as Mainly Network Devices and also involves IP Telephony, security, systems, and wireless solutions as applicable to the role. Manage the end-to- end project delivery of project. Scope includes project managing the planning, setup & testing, Pre-production readiness to production cutover. Conduct proper transition from Project to Operations before project closure. Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy & workshop and work towards executing a successful project cutover. Technical implementation involves – Configuring Cisco Routers, Juniper Routers, Switches and firewalls Provide design, implementation, support and resolution to complex problems relating to ICT Infrastructure Preparing the DDD, Configuration, Network Diagram of Optus customers. Implementing solutions involving 4G, Crypto IPSec, BGP,RIPv2, OSPF, EIGRP, MPLS VRF, DMVPN; Liaise with Cisco TAC for hardware & software issues or any critical issues observed in newly installed devices.  Successfully completed a project of Quest Payment system Australia as a Senior Lead Engineer having 374 sites with IPVPN comprising 4 DC with a DMVPN mode as failover on 4G Cisco 881 Routers with an appreciation Show less

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  Orange Business

  Oct 2016 - Sept 2019

  VPN Owner Expert - L3

  Our Customer - SITA is the world's leading specialist in air transport communications and IT solutions. Role/Responsibilities: - Project Management and Operations task includes Performing all configuration changes, Implementation, Deliver towards operations & provide L3 Technical support on Orange MPLS CE / PE routers / Managed LAN devices like switches / WLC’s / AP’s / Riverbed Steelhead for customer SITA. Working in Customer Operations Engineering Team - VPN Expert as L3 point of escalation for all MPLS VPN related issues – handling Layer 3/complex issues in SITA airlines MPLS-VPN network infrastructure & providing break fixes /workarounds/resolutions during critical incident.Expertise in BGP,MPLS VPN,OSPF,NAT,HSRP/VRRP, MPLS VPN ,DSL ,IPSEC ,GRE ,Tunneling protocols on various links of customer like DSL, LL,Frame-Relay, ATM ,IEL and Metro Ethernet, ALPSConfiguring through Gold, Silver, Platinum standards of QOS services for various Airline customers of SITA in the MPLS Virtual routers based on the bandwidth setup and prioritizing/shaping of traffic as per the requirement. Also engaging QOS testing and troubleshooting as and when a fault reported via ticketing tool.Automation of various tasks through Python and Microsoft Excel for the Configuration and Pre-Post Checks of the Implementation/Change orders.Applying changes to network /backbone devices during planned windows - Preparing the configuration and implementation of new sites /migration projects, suggesting overall design /process improvements in project management process. Show less

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  Colt Technology Services

  Sept 2019 - Sept 2022

  Tech Lead

  Project Management and Service Delivery task includes Performing all configurationchanges, Implementation, Delivery towards operations & provide L3 Technical support on COLT MPLS CE /PE routers, Internet Routers Implementation, SDWAN Deployment.Deployment of Versa SDWAN Network for customers like AOK, IBM and Many other customer too.Automation with python scripts for bulk changes on 500+ Routers like SNMP, QOS, DHCP etc.Python program development in automating configurations for complex task with Quality and easeMPLS service deployment for customer devices having various Routing protocols & QOS on CPE’sInstallation and configuration of Internet Routers for customer having multiple designs of Networks.Worked on Netcracker based automating tool to deploy customer devices having all types ofconnection like Dual link, Multi ISP, Man-in-Middle, Transit customers etc, IPVPN Types.Manage the end-to-end project delivery. Scope includes project planning, setup & testing, Pre-production readiness to production cutover and having regular workshops with Project Manager.Co-ordinate with with various teams like Sales / Delivery / Network Operations / Engineering /Capacity Management for designing and smooth implementation of the customer services.Maintaining technical documents and network diagrams & conducting bi-annual Customer VPN auditand failover Tests.Prepare Low level design for customer solution over Colt’s IP Access and IPVPN Networks againstcustomer contracts within target-timelines.Escalation handling with effective solution to customer for various delivery problem/challenges. Show less

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  SITA

  Sept 2022 - now

  Senior Technical Specialist

  1. Airport Network Service Operations.2. London HeathRow Airport Network Operations.3. Network Security and VMware Solution,Palo Alto, Fortigate, ASA, F5, Aruba, ACI4. Azure, AWS, SITA Private Cloud VMware Solutions.5. Palo SDWan Auto VPN Service Operations6. NSX-T Network Operations Services.7. Versa SDWan head End VM Infra Management.8. Terraform automation on Azure and Private cloud.9. Python Automation on network devices for operation Support.