Bhupinder Arora

Experience

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  Cotton County

  Aug 2008 - Oct 2008

  Management tranee
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  Convergys

  Nov 2009 - Sept 2013

  Technical Support Officer

  Team handling.· Resolving customer quarries/issues related to mobile services.· Monitoring and controlling the value added services process.· Serving as the primary point of contact for escalating advanced technical issuesto external vendors and internal development teams.· Supporting sales team.

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  Celeste Solutions

  Apr 2014 - Jan 2016

  Social Media Manager

  Creating social media strategies and execution plans to enhance web presenceand increase brand awareness.· Creating engaging social media strategies and execution plans that cultivatedaudiences,increased web presence and enhanced brand awareness.· Monitoring the success of Social Media Campaigns through media analytics,KPIs, and dashboards.· Coordinate with the team of copywriters and graphic designers to developcontent for social media.· Monitor, listen and respond to user interactions across different social mediaplatforms.· Reporting of campaigns with in-depth analysis on performance to the clients.· Proof reading of brochures, newspaper advertisements, magazines and otherprinting material.· Generating business from existing clients Show less

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  Curious Minds

  Feb 2016 - Dec 2016

  Sales Coordinator

  Evaluating the effectiveness of marketing programs, provided market analysisand insights to senior management.· Handling day-to-day Social Media Marketing activities including campaignplanning, implementation, budget management, performance review, and optimizationof paid search campaigns.· Reporting of campaigns with in-depth analysis on performance of keywords, adcopies, etc.· Formulating digital strategy for delivering best ROI for campaigns on variousresult oriented matrices of cost per click.· Assisting the Senior Brand Manager in the development of short and long-termstrategic plans.· Managing seasonal digital marketing brand campaigns including creativedevelopment, website refreshes and micro site, development, newsletter marketingetc.· Business Development. Show less

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  Orion eSolutions Inc.

  Feb 2017 - Jul 2019

  Information Technology Project Coordinator

  Maintaining and monitoring project plans, project schedules and work hours.Assuring Client Satisfaction, working with International clients.· Organizing, attending and participating in client meetings/Skype calls.· Documenting everything and following up on important actions and decisionsfrom client meetings.· Ensuring project deadlines are met.· Assigning tasks to the team members· Working with the team to remove blockers.· Resolving queries that are raised, including timely communication if extradevelopment/designing efforts are required.· Involved in Coordinating projects from inception to completion.· Keeping in close contact with key project members and decision makers.· Tracking and reporting the project progress to the client weekly basis.· Quality Assurance (Performing SIT and UAT Testing)· Managing Business Development team. Show less

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  Iapp Technologies LLP

  Aug 2019 - Oct 2020

  Information Technology Project Coordinator

  Responsible for project management processes and procedures for assignedprojects.Co-ordinate with international clients for their requirements and plan the project accordingly with the team.· Review customer requirements and specifications for potential future productdevelopment.· Handle communication regarding project progress and challenges to the clientand the management.· Responsible for the reporting and documentation of all departmental activities.· Lead monthly meetings with project teams to identify challenges and resolvesoftware development issues.· Conducted post product launch evaluation to identify successful softwarefeatures and find ways to improving them. Show less

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  ToXSL Technologies

  Nov 2020 - now

  IT Project Manager

  Handling team of 250+ engineers, team leads and project coordinators.Hands on experience on various Project Management Tools Asana, Basecamp, Trello, Hive, Redmine, Airtable, Jira.Handling International clients for Projects, Coordinating with them for their requirements and Assure the project delivery on time by co-ordinating with team.· Handling multiple projects· Create project plans to fit stake holder and customer needs and deliver with-inbudget on desired outcomes, full accountability for project results.· Define project roles andresponsibilities within the team, including project scopeand objectives to ensure a cross-functional understandingamong project members· Perform project tracking through clearand concise status reports and timemanagement reports, proactively identify potential issues and track project memberprogress against commitments· Research on recent projects to identify and recommend improvements, costsaving initiatives, and substitutions to positively impact current and future projectbudget and schedule.· Generating business from existing clients. Show less