Ananth Babu Jill Jegadeesh

Experience

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  Sutherland Global Service Limited

  Nov 2016 - Jul 2019

  Associate-IT Helpdesk

  Respond to user tickets related to adware, malware and virus in windows operating system.Proving fast and effective resolution to the customers.Assisting customers with the installation of Mcafee Anti-virus software and helping them with virus detection, removal, technical troubleshooting and system upgrades.Manage user tickets using Zendesk CRM software.Manage reports of monthly calls using Microsoft excel.

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  Cognizant Technology Solutions

  Jul 2019 - Feb 2021

  Systems Engineer - Business Continuity management

  Provide resolution, work around and follow-up details to the internal project teams.Familiar with incident management process.Supporting incident manager at high-severity outages, impacting IT infrastructure.Resolve tickets related to IT outages,network related issues.Provide immediate response and coordination aimed at minimizing the duration of service interruptions.Ensures effective and rapid response to major and real-time incidents.Ensure regulatory compliance.Ensures Business continuity components (Business impact analysis, Risk assessment, plans and strategies) are up to date and effective.Proficient in report writing post real-time incident.Assist business units in completing their BCP testing programs.Maintains BCP documentations and reports using Microsoft excel. Show less

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  HCL Technologies Limited

  Aug 2021 - Aug 2022

  Analyst- Order Management (Order to cash)

  Monitor Order to cash transaction flow from order management systems. Strong ERP, Microsoft Excel and Microsoft power BI experience. Experienced in Order to cash end to end process with special focus on: SAP Sales and distribution, order creation, tracking shipments, customer service, billing, pricing and inventory management. Sales and distribution of marine fuels. (Client-ExxonMobil Ltd) Handle urgent orders, back orders, debit and credit orders, and special orders. Finalize orders and validate customer expected pricing with Customer sales. Communicate with customers from order creation to delivery, providing updates and order modifications. Collaborate with billing and collections departments to address credit holds on orders and communicate updates to Customer employees and Sales. Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items Show less