Ian Wright

Experience

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  NHS UK

  Jan 1992 - Aug 2001

  Registered Nurse
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  Humana

  Jan 2015 - Sept 2020

  Clinical Operations Manager

  lead a dynamic team—driving quality, health, and well-being initiatives to achieve process improvements to analyze, create, improve and implement new clinical processes across various areas of Humana, evaluating the effects of process changes by quantitatively and qualitatively measuring them against internal and external benchmarks. •Identify objectives and drive process methodology that achieved desired business outcomes. •Model business acumen and capabilities to align required needs with executable business solutions. •Demonstrate a vision that incorporates continuous operational improvements into daily business.•Lead a team of Coaches in measuring, evaluating, and implementing productivity goals.Key CompetenciesAccountability: Meet established expectations, remain accountable for achieving results; encouraging others to do the same. Employ focus, attention to detail, reliability, and prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions. Collaborates: Engage others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others. Interpersonal Effectiveness: Understands oneself, effectively manages emotions, and displays awareness of how one's actions affect others. Listens and communicates with respect and empathy toward others. Builds trusting relationships through accountability and integrity in actions. Leads Change: Model agility, adaptability and an openness to new ways of thinking and operating. Guides and energizes others to embrace new opportunities arising from change. Inspires strong organizational performance through periods of transformation, ambiguity, and complexity. Show less

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  CarePlus Health Plans

  Sept 2020 - Jan 2023

  Manager, Care Management