Anu Toor

Experience

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  HSBC Retail Banking and Wealth Management

  Nov 2001 - Oct 2007

  Customer Service Manager

  Monitored banking operation activities, identifying control weaknesses and formulating procedures for smooth functioning & Implementation of audit recommendations. Supervise Teller functions by ensuring reduction in customer waiting time and accurate transaction processing. Promote usage for alternate delivery channels. Training Coordinator at Branch Level for familiarising staff with the new products and other innovations.Won Excellence Awards for various contests launched from time to time. Show less

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  IndusInd Bank

  Mar 2010 - Sept 2010

  Relationship Manager - NRI customers

  Managed and maintained accounts of NRI customers. Analysed clients’ financial needs and provided investment solutions. Recognised for outstanding professional acumen for promoting and generating cross-product business.

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  Emaar MGF Land Ltd

  Sept 2010 - Oct 2012

  Sr Manager- Customer Services

  Heading customer interaction team with a focus onPrompt response on customer queries to achieve higher levels of customer satisfaction. Establishment of effective customer complaints redressal mechanismBuilding professional relationship with existing customers to enhance businessTransfer processDeveloped and Published fortnightly reports. Raking up core issues of customers with the management for smooth business flow.Ensuring smooth on-boarding process post sales (Welcome call to customer and issuance/delivery of property documents within specified timeframe).Formulating procedures, emphasizing zero error operations delivery.Enhancing staff efficiency and productivity through effective motivation, guidance.Designing and presenting interactive training and development sessions.Cross-branch Auditing as per ISO guidelines. Show less

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  SUSHMA Buildtech Limited

  Jan 2015 - Jan 2017

  Sr. Manager

  Leading team for inter project transfers.Creating, implementing and driving new processes that deliver winning strategies.Dealing with irate clients and proving amicable solutions for customer retention.Introduced customer delight initiatives, budgeting and ensured successful implementation.Effective liaison with Brokers and Banks for uninterrupted flow of transactions.Promoted hardworking and pleasant team environment.

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  SkillSmart Training

  Feb 2018 - Jan 2020

  Franchisee Partner

  We provide bespoke soft skills training solutions to Corporates and offer specialised programs for young adults (finishing professional studies) and young kids which help our participants to enhance their personal competence and enable them to cope up with social and business dynamics.#Mumbai #Bengaluru #Lucknow #Chandigarh #Agra

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  IDEA Co-Working

  Nov 2021 - Feb 2024

  Business Consultant

  The Project focuses on streamlining the overall operational functioning of the organisation for further expansion and reaching out to existing and prospective customers for business growth. Provide consultancy on conceptualising, designing and structuring co-working community building initiatives.

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  ICONquer Solutions

  Jan 2023 - now

  Founder

  Worked on structuring and developing the business and financial plan for smooth incorporation of the business. Generating creatives and website design for business growth. Provide support to internal and external stakeholders for their queries.

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  TECH NEXT SOFTWARE PRIVATE LIMITED

  Sept 2023 - now

  Head of Operations