Malak Armoush

Experience

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  Lebanese American University

  Sept 2011 - Jul 2014

  Supervisor's Assistant at Registrar's Office

  -Assist the Supervisor in daily administrative tasks, including scheduling appointments, managing correspondence, and maintaining organized records.- Provide assistance to students with inquiries related to registration, transcripts, grades, and academic policies. Ensure timely and accurate processing of student requests.-Help maintain and update student records in the university's database, ensuring compliance with data integrity and confidentiality standards.-Assist in preparing and processing various academic documents, including enrollment verification, degree audits, and course schedules. Show less

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  Byblos Bank Group

  Jul 2013 - Aug 2013

  Student Intern

  -Assist with administrative tasks such as data entry, filing, and documentation. Help maintain organized records and ensure efficient office operations.- Support customer inquiries and assist clients with their banking needs. Provide information about bank services, products, and account management. - Conduct research on market trends, competitor analysis, and customer feedback to support strategic planning and business development efforts.- Participate in training sessions and workshops to enhance your knowledge of banking operations, financial products, and customer service practices. Show less

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  Bank of Beirut

  Sept 2014 - Mar 2015

  Bank Clerk

  -Greet customers, assist with inquiries, and provide information about bank products and services. Address and resolve customer complaints in a timely and professional manner.-Accurately process customer transactions, including deposits, withdrawals, transfers, and payments, ensuring compliance with bank policies and regulations.-Assist customers in opening and closing accounts, updating account information, and providing support with online banking services.- Maintain accurate records of transactions and customer interactions. Ensure all documentation is properly filed and complies with regulatory requirement.- Identify customer needs and promote bank products and services that meet those - Show less

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  InternsME.com

  Oct 2015 - Oct 2015

  Event Promoter

  -Assist in the planning and coordination of events, including workshops, career fairs, and networking events. Collaborate with team members to define event objectives, timelines, and logistics.- Develop and implement effective marketing strategies to promote events through various channels, including social media, email campaigns, and community outreach. Create promotional materials and content to engage the target audience.- Gather feedback from attendees and partners post-event to evaluate success and identify areas for improvement. Prepare reports on event outcomes, attendance, and participant engagement for future planning.-Convinced students and fresh graduates to create profiles on InternsMe.-Performed video CV workshops with applicants to help them create their own video CV.-Marketed InternsME to various employers that were interested in joining InternsME.- Show less

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  Aligntech International

  Apr 2016 - Aug 2018

  Human Resource Executive

  -Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and facilitating the onboarding process for new hires.-Foster a positive workplace culture by addressing employee concerns, facilitating conflict resolution, and conducting exit interviews to gather feedback.-Support performance appraisal processes, assist in setting KPIs, and provide guidance to managers on employee development initiatives.-Identify training needs, coordinate employee training programs, and maintain training records to ensure compliance and professional growth.- Ensure adherence to HR policies and labor laws, assist in developing HR policies, and maintain accurate employee records.- Show less

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  Co-op

  Mar 2020 - Nov 2020

  Customer Service Team Lead

  -Lead, motivate, and support a team of employees to achieve performance goals, providing coaching and development to enhance individual and team capabilities.´- Ensure that all team members deliver outstanding customer service, addressing customer inquiries and resolving issues promptly to create a positive shopping experience.- Oversee daily store operations, including inventory management, visual merchandising, and compliance with health and safety regulations, ensuring that the store runs efficiently. Show less

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  Zara

  Jan 2021 - Jan 2022

  Assitant Sales Manager

  - Contributed to achieving and exceeding store sales targets through effective merchandising, monitoring sales trends, and assisting in strategic decision-making.-Delivered exceptional service by addressing customer needs, resolving issues, and ensuring a welcoming shopping environment that reflects ZARA’s commitment to quality and style.- Assisted in inventory management and collaborated with the visual merchandising team to maintain an appealing store layout, ensuring new collections and key items are highlighted.- Assisted the Sales Manager in coordinating daily operations, handling opening and closing procedures, maintaining store standards, and overseeing cash management to ensure a smooth and efficient workflow. Show less

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  MAN Energy Solutions

  Mar 2022 - now

  ´- Built and nurtured partnerships with key stakeholders, ensuring alignment with customer needs and promoting sustainable energy solutions.-Worked Closely with sales professionals, in Asia on setting performance objectives, providing mentorship, and delivering training on MAN’s technical offerings.- Developed data-driven sales forecasts, identified emerging market opportunities, and customized sales strategies to surpass regional targets.-Collaborated with engineering, product, and customer service teams to ensure seamless project execution and post-sales support. Show less -Assisted in achieving sales targets by executing strategic plans, preparing sales proposals, and managing client presentations for MAN’s energy and marine solutions.- Acted as the primary contact for clients, addressing inquiries, resolving issues, and ensuring excellent customer service to foster long-term partnerships.- Conducted research on market trends, competitor activities, and customer needs to identify new business opportunities and inform strategic decision-making.-Supported the Sales Manager in tracking sales performance, preparing reports, and updating forecasts to ensure alignment with company targets. Show less

  • Regional Sales Manager

    Jan 2023 - now

  • Assistant Sales Manager

    Mar 2022 - Jan 2023