Bishoy Rizk

Experience

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  B-Connect

  Dec 2009 - Dec 2011

  Technical support

  -Install, Modify computer hardware and software.-Diagnose, troubleshoot and resolve a wide range of software, hardware andnetwork issues LAN,WAN).-Diagnoses and resolves end-user network or local printer problems, Scannersproblem PC hardware problems and e-mail, Internet, and local-area networkaccess problems.

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  Elegant Advertising

  Sept 2012 - Jan 2014

  Technical Support

  -Support commercial functions in terms of remote support andtroubleshooting around the clock for WAN, LAN, operating systems,office application, PKI, VPN connectivity.-Provide assistance, coordination, and follow up on user questions,problems, or malfunctions of all system applications, hardware andsoftware installed or maintained by IT.-Reports procedures and makes suggestions for improvements to the ITmanager..

• 

  Softex Software House

  Jan 2014 - Jan 2020

  Senior Technical Support Specialist

  -Installation, Administration and Maintenance of SQL Server Instances.-Setup Test, Dev, Staging and Production Environments.-Create Users and assign permissions based on the level of database access theuser would need.-Responsible for database backup and recovery tasks on-premises server.-Responsible for Automation database backup on Azure SQL Server.-Install new / rebuild existing servers and configure hardware, peripherals,services, settings, directories, storage, etc. following standardsand project/operational requirements.-Responsible for Installation and update of Softex software.-Assign routing protocols and routing table configuration.-Assign configuration of authentication and authorization of directoryservices.-Deployed file server machine and configure NTFS and Share Permission for userseven in the workgroup environment.-Deployed TFS Server (Team Foundation Server) and configure Scheduled Backupfor its Database.-Create VM Machine using VMware or Virtual Box, Hyper-V as a testEnvironments for development Team.-Maintain network facilities in individual machines, such as drivers andsettings of personal computers as well as printers-Perform regular security monitoring to identify any possible intrusions.-Working as Administrator on many servers for WHM(web hosting manager) andsetup Email accounts as IMAP, POP3 for outlook, android, iOS.-Create, change and delete user accounts per request.-Repair and recover from hardware or software failures. Coordinateand communicate with impacted constituencies.-Provide users with any software solution that helps in the work based ontheir needs.-Apply OS patches and upgrades regularly, and upgradeadministrative tools and utilities. Configure/add new services asnecessary. Show less

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  GET Group Holdings Ltd.

  Apr 2020 - Oct 2024

  • Site Reliability Engineer

    Jan 2024 - Oct 2024

  • Senior Software Technical Support

    Apr 2020 - Jan 2024
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  Hollat | حُلَّت

  Nov 2024 - now

  Sr. Site Reliability Engineer