Bishoy Rizk

Bishoy Rizk

Technical support

Followers of Bishoy Rizk960 followers
location of Bishoy RizkCairo, Egypt

Connect with Bishoy Rizk to Send Message

Connect

Connect with Bishoy Rizk to Send Message

Connect
  • Timeline

  • About me

    Site Reliability Engineer at Hollat.

  • Education

    • Zagazig University

      2005 - 2009
      Bachelor of computer sciences Faculty Computer and Informatics
  • Experience

    • B-Connect

      Dec 2009 - Dec 2011
      Technical support

      -Install, Modify computer hardware and software.-Diagnose, troubleshoot and resolve a wide range of software, hardware andnetwork issues LAN,WAN).-Diagnoses and resolves end-user network or local printer problems, Scannersproblem PC hardware problems and e-mail, Internet, and local-area networkaccess problems.

    • Elegant Advertising

      Sept 2012 - Jan 2014
      Technical Support

      -Support commercial functions in terms of remote support andtroubleshooting around the clock for WAN, LAN, operating systems,office application, PKI, VPN connectivity.-Provide assistance, coordination, and follow up on user questions,problems, or malfunctions of all system applications, hardware andsoftware installed or maintained by IT.-Reports procedures and makes suggestions for improvements to the ITmanager..

    • Softex Software House

      Jan 2014 - Jan 2020
      Senior Technical Support Specialist

      -Installation, Administration and Maintenance of SQL Server Instances.-Setup Test, Dev, Staging and Production Environments.-Create Users and assign permissions based on the level of database access theuser would need.-Responsible for database backup and recovery tasks on-premises server.-Responsible for Automation database backup on Azure SQL Server.-Install new / rebuild existing servers and configure hardware, peripherals,services, settings, directories, storage, etc. following standardsand project/operational requirements.-Responsible for Installation and update of Softex software.-Assign routing protocols and routing table configuration.-Assign configuration of authentication and authorization of directoryservices.-Deployed file server machine and configure NTFS and Share Permission for userseven in the workgroup environment.-Deployed TFS Server (Team Foundation Server) and configure Scheduled Backupfor its Database.-Create VM Machine using VMware or Virtual Box, Hyper-V as a testEnvironments for development Team.-Maintain network facilities in individual machines, such as drivers andsettings of personal computers as well as printers-Perform regular security monitoring to identify any possible intrusions.-Working as Administrator on many servers for WHM(web hosting manager) andsetup Email accounts as IMAP, POP3 for outlook, android, iOS.-Create, change and delete user accounts per request.-Repair and recover from hardware or software failures. Coordinateand communicate with impacted constituencies.-Provide users with any software solution that helps in the work based ontheir needs.-Apply OS patches and upgrades regularly, and upgradeadministrative tools and utilities. Configure/add new services asnecessary. Show less

    • GET Group Holdings Ltd.

      Apr 2020 - Oct 2024
      • Site Reliability Engineer

        Jan 2024 - Oct 2024
      • Senior Software Technical Support

        Apr 2020 - Jan 2024
    • Hollat | حُلَّت

      Nov 2024 - now
      Sr. Site Reliability Engineer
  • Licenses & Certifications

    • Microsoft® Certified Solutions Associate: Windows Server 2012 (MCSA)

      Sept 2014