Steven Yedwab

Experience

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  ALK, a Trimble Company

  Jun 2007 - Aug 2008

  Technical Support Analyst

  ▪ Trained and supported customers on CoPilot GPS Navigation software for Windows and smartphones▪ Assisted the development team with beta testing and debugging new versions of software

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  AIROS.io

  Aug 2008 - Nov 2008

  Help Desk Analyst

  ▪ Remotely provided support for clinical users via SSH, telnet, and VNC for troubleshooting thin clients▪ QA and debugging of Kodiak’s proprietary desktop virtualization software▪ On-site network hardware configuration and troubleshooting

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  Robert Wood Johnson University Hospital

  Nov 2008 - Mar 2016

  Help Desk Analyst

  Troubleshooting and problem solving in a fast-paced, patient care-centric environment.▪ Managed projects for and supported clinical, clerical, and executive staff of 8,500+ employees▪ Worked with Nursing Informatics to improve our EMR systems▪ Collaborated with the Network and Server teams to troubleshoot and investigate connectivity and software issues▪ Repaired hardware including desktops, mobile devices, various printer types, embossers, and infrared scanners

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  Clearlogin

  Mar 2016 - Nov 2017

  Business Systems Analyst

  Directed the development team and curated the product roadmap. Improved efficiency and reduced costs.▪ Feature, UX, and UI design for SSO software based on target customer (education-focused) needs▪ Customer on-boarding, environment, and security implementation, and continued support▪ Wrote and maintained internal and customer technical documentation▪ Marketing, social media presence, demos, sales, and service contract negotiations▪ Performed software QA and debugging

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  Evolve IP

  Nov 2017 - now

  Product Owner for Clearlogin and OSSmosis 5

  Managing the development process and UX for Clearlogin (SSO & MFA) and OSSmosis (telephony system wrapper).▪ Post-acquisition education and transference of Clearlogin responsibilities to Evolve IP’s teams▪ Implementation and coaching on Agile and Scrum methodologies for Clearlogin and OSSmosis development teams ▫ Hosting sprint reviews, sprint plannings, and stand-ups ▫ Grooming the product roadmaps and Jira backlogs, and gathering development resources▪ Working with development teams to retrofit internal software with SSO functionality▪ Partnering with a diverse range of stakeholders in order to ensure that business and technology goals are met▪ Leading Sales and Implementation teams with customer on-boarding and initial setup across the US, UK, and EU▪ Knowledgebase documentation management (compliance, SLA, product manual, and technical) Show less