Jacob Calder

Experience

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  Wal-Mart

  Feb 2001 - Sept 2007

  Sales Associate/Electronics

  Obtained extensive product knowledge and provided customer service and support, register operations and stocking of store merchandise.* During the time between February 2007-November 2010 I stayed at home to provide child care and household maintenance in order for my spouse to fulfill her duties in military deployment overseas.

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  Toys R Us

  Oct 2006 - Feb 2007

  Sales Associate

  Provided customer service (and product knowledge), register operations, stocking store merchandise, loading and unloading freight shipments.

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  Integrity Staffing Solutions/Amazon.com

  Nov 2010 - Jan 2011

  Stow Associate

  Scanned and placed merchandise into the warehouse system as directed by company procedure.

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  Old Navy

  Apr 2011 - Mar 2017

  Business Operations Manager

  Provide customer service, register operations, promote credit card acquisitions, promote survey scores, train and mentor new and current associates, set and sustain accountability measures among associates and managers, and conduct new employee search and background check using Taleo hiring tool. Previously held the position of Merchandise Specialist at the same store location, providing customer service/assistance, coordinate visuals for store product displays and lead over shipment.

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  US Navy Reserve

  May 2016 - now

  IT Specialist (2nd Class Petty Officer)

  Completed USN IT "A"-school; classes include A+, Windows 7, and CCNA. Attached to NOSC Salt Lake City with a cross-assignment to NMCB 18. Currently pursuing a certification in Security+. Currently hold an active security clearance, information of which can be obtained by valid government entities and contractors.

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  Verizon Wireless

  Feb 2017 - now

  Senior Analyst

  Providing a specialized experience for national accounts, including the presentation of quarterly bill reviews, monthly account audits, and first tier escalation of concerns. Works closely with Client Partners and Major Account Managers to maximize customer experience.

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  SALT LAKE LEGAL DEFENDER ASSOCIATION

  Aug 2024 - now

  Student Intern

  Assisting with, and gaining experience in, mental health screenings, substance use screenings, and mental health mitigation. Includes being onsite at the county jail and interacting with clients & Sheriff’s Dept. personnel.