
Simon Kamau
Customer Support Engineer

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About me
Channel Manager-Africa
Education

KCA UNIVERSITY
2007 - 2009Cisco Certified Computer Networking.webp)
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
2007 - 2009BSc IT Information Technology
Experience

Copy Cat limited
Mar 2010 - Dec 2010Customer Support EngineerAs the Network Support Engineer my role was to ensure that all solutions sold to end customer are implemented as per the scope of work and the necessary support provided.

MTN Business Kenya
Jan 2011 - Dec 2013Sector Manager Banking and Financial ServicesAnalyze,identify key opportunities in the Financial Sector•Ensure that operating costs and expenditure budgets are authorized, accounted for and contained.•Utilize MIS to plan, schedule and monitor operational activity, progress and results – taking action where identified.•Attend training to develop strategies and tactics to retain market share through continuous improvement of existing service levels.•Assume responsibility for the management and resolution of customer complaints/ problems.•Monitor service trends and customer satisfaction levels by facilitating regular customer surveys to identify weakness and areas of strengths.•Hands-on project management for solutions sold as part of the implementation project team.Risk•Monitor and manage complete regulatory compliance of products and solutions sold•Maintain a sound working partnership with Credit Control to stimulate business growth, while enhancing knowledge and application of credit principles and practice Show less

Safaricom
Jan 2014 - Jul 2014Corporate Account Manager at Safaricom LimitedDevelop solid and strategic plan to grow the hospitality and Service industry Come up with marketing camping that are relevant to the hospitality and Service Sector.Develop a clear plan to ensure 100% market penetration on Safaricom strategic products.Adhere strictly to Management System to ensure consistency and quality control.Demonstrate a deeper understating of solution selling and C-level engagement .

Emerging Markets Communications
Jun 2015 - Mar 2016Sales Manager East AfricaAs the Sales Manager EA am in charge of identifying and qualified opportunities across all segment (NGO,Oil and Gas,Enterprise and Government).Come up with value added services that are relevant across the East African Market.Gather market intelligence to assist in strategic product development.Assist key decision makes in coming up with the right solution for remote and most challenging locations.Understand different market dynamic across the East Africa.Work cohesively with different teams located in different Geographical location.Network with C-level management to quicken decision making Consistent follow-up on key and strategic opportunities.Organize for market camping to ensure EMC is felt across all Segments. Show less

Jamii Telecommunications Ltd
Mar 2016 - Dec 2017Enterprise Sales ManagerI identifying key opportunities both at the Enterprise and Retail business.I assist in strategic business development by identifying key areas where Jamii Telecom can gain Market lead-ship and Retain its Market share.

Nexus Business Solutions Limited
Jan 2018 - Jan 2019General ManagerAs the GM Manager my role was to keep the "lights on" i.e ensuring all opportunities are closed within profitable margins. Identify talent that would propel Nexus to greater heights.

InfoFort - Data . Technology . Analytics
Feb 2019 - Sept 2021Senior Customer Account Executive
RIM Incorporated
Sept 2021 - Feb 2024Business Development Manager
Talinda East Africa
Mar 2024 - nowBusiness Development Manager-CorporateGrow market share for Talinda EA in the Corporate Sector by offering value through Technology Solutions. My role is to identify valuable opportunities and build long-term relationships that will translate to partnership beyond normal sales relationship.

Quantum Edge Distribution
Dec 2024 - nowChannel Manager-Africa
Licenses & Certifications
- View certificate

Information Storage Associate Version 2 (EMCISA)
EMCJun 2013 
LAN Network ACSR 2025
Alcatel-Lucent EnterpriseAug 2025
OmniPCX Enterprise ACSR
Alcatel-Lucent EnterpriseAug 2025
OmniVista Network Management ACSR_2025
Alcatel-Lucent EnterpriseAug 2025
OXO Connect ACSR
Alcatel-Lucent EnterpriseAug 2025
RUCKUS Portfolio Sales Training
RUCKUS NetworksMar 2024- View certificate

Cisco Certified Network Associate Service Provider Operations (CCNA)
Cisco Networking AcademyJun 2009 
Network security expert
FortinetJan 2017- View certificate

Fortinet Certified Associate in Cybersecurity
FortinetApr 2024 
Logitech Room Solutions Specialist - 2024
LogitechJan 2024
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