Simon Kamau

Simon Kamau

Customer Support Engineer

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location of Simon KamauKenya

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  • Timeline

  • About me

    Channel Manager-Africa

  • Education

    • KCA UNIVERSITY

      2007 - 2009
      Cisco Certified Computer Networking
    • Jomo Kenyatta University of Agriculture and Technology (JKUAT)

      2007 - 2009
      BSc IT Information Technology
  • Experience

    • Copy Cat limited

      Mar 2010 - Dec 2010
      Customer Support Engineer

      As the Network Support Engineer my role was to ensure that all solutions sold to end customer are implemented as per the scope of work and the necessary support provided.

    • MTN Business Kenya

      Jan 2011 - Dec 2013
      Sector Manager Banking and Financial Services

      Analyze,identify key opportunities in the Financial Sector•Ensure that operating costs and expenditure budgets are authorized, accounted for and contained.•Utilize MIS to plan, schedule and monitor operational activity, progress and results – taking action where identified.•Attend training to develop strategies and tactics to retain market share through continuous improvement of existing service levels.•Assume responsibility for the management and resolution of customer complaints/ problems.•Monitor service trends and customer satisfaction levels by facilitating regular customer surveys to identify weakness and areas of strengths.•Hands-on project management for solutions sold as part of the implementation project team.Risk•Monitor and manage complete regulatory compliance of products and solutions sold•Maintain a sound working partnership with Credit Control to stimulate business growth, while enhancing knowledge and application of credit principles and practice Show less

    • Safaricom

      Jan 2014 - Jul 2014
      Corporate Account Manager at Safaricom Limited

      Develop solid and strategic plan to grow the hospitality and Service industry Come up with marketing camping that are relevant to the hospitality and Service Sector.Develop a clear plan to ensure 100% market penetration on Safaricom strategic products.Adhere strictly to Management System to ensure consistency and quality control.Demonstrate a deeper understating of solution selling and C-level engagement .

    • Emerging Markets Communications

      Jun 2015 - Mar 2016
      Sales Manager East Africa

      As the Sales Manager EA am in charge of identifying and qualified opportunities across all segment (NGO,Oil and Gas,Enterprise and Government).Come up with value added services that are relevant across the East African Market.Gather market intelligence to assist in strategic product development.Assist key decision makes in coming up with the right solution for remote and most challenging locations.Understand different market dynamic across the East Africa.Work cohesively with different teams located in different Geographical location.Network with C-level management to quicken decision making Consistent follow-up on key and strategic opportunities.Organize for market camping to ensure EMC is felt across all Segments. Show less

    • Jamii Telecommunications Ltd

      Mar 2016 - Dec 2017
      Enterprise Sales Manager

      I identifying key opportunities both at the Enterprise and Retail business.I assist in strategic business development by identifying key areas where Jamii Telecom can gain Market lead-ship and Retain its Market share.

    • Nexus Business Solutions Limited

      Jan 2018 - Jan 2019
      General Manager

      As the GM Manager my role was to keep the "lights on" i.e ensuring all opportunities are closed within profitable margins. Identify talent that would propel Nexus to greater heights.

    • InfoFort - Data . Technology . Analytics

      Feb 2019 - Sept 2021
      Senior Customer Account Executive
    • RIM Incorporated

      Sept 2021 - Feb 2024
      Business Development Manager
    • Talinda East Africa

      Mar 2024 - now
      Business Development Manager-Corporate

      Grow market share for Talinda EA in the Corporate Sector by offering value through Technology Solutions. My role is to identify valuable opportunities and build long-term relationships that will translate to partnership beyond normal sales relationship.

    • Quantum Edge Distribution

      Dec 2024 - now
      Channel Manager-Africa
  • Licenses & Certifications

    • Information Storage Associate Version 2 (EMCISA)

      EMC
      Jun 2013
      View certificate certificate
    • LAN Network ACSR 2025

      Alcatel-Lucent Enterprise
      Aug 2025
    • OmniPCX Enterprise ACSR

      Alcatel-Lucent Enterprise
      Aug 2025
    • OmniVista Network Management ACSR_2025

      Alcatel-Lucent Enterprise
      Aug 2025
    • OXO Connect ACSR

      Alcatel-Lucent Enterprise
      Aug 2025
    • RUCKUS Portfolio Sales Training

      RUCKUS Networks
      Mar 2024
    • Cisco Certified Network Associate Service Provider Operations (CCNA)

      Cisco Networking Academy
      Jun 2009
      View certificate certificate
    • Network security expert

      Fortinet
      Jan 2017
    • Fortinet Certified Associate in Cybersecurity

      Fortinet
      Apr 2024
      View certificate certificate
    • Logitech Room Solutions Specialist - 2024

      Logitech
      Jan 2024