Sushil Jena

Experience

• 

  Hewlett Packard Enterprise

  Nov 2004 - Feb 2005

  TSE

  Supported British Telecom as a client in technical support.

• 

  Infosys

  May 2005 - Nov 2008

  Software developer

  Software Engineer: • Software requirement analysis & design, development and testing for e-commerce engine - Amazon.com, USA.• Worked effectively with design teams to ensure software solutions elevated client side experience. • Modified existing software to correct errors, upgrade interfaces and improve performance. Wrote maintainable and extensible code in a team environment. Skills : HTML, Java Script, Perl.• Software feature requirement analysis & design, development and testing for specialized telecom products in the cellular wireless domain for Nortel Networks, USA.• Fast feature design, major software bug fixes & software product test & validation. Nortel product examples: Packet core SGSN, GGSN and Lawful Intercept. Skills : C++ programming on UNIX platform, Java/C++ based Scripts(for testing). Show less

• 

  Nokia

  Nov 2008 - Apr 2011

  • Supported Global NSN customer teams and projects from the Global NPO service delivery center in India.• The responsibilities included the tasks in Network Design, Network dimensioning, Detail Planning, Performance assessment and optimization of Cellualr Wireless networks.• Handshake with Global Remote NSN NPO teams/Customers to have common understanding of Requirements, Deliverables, Timelines & Cost/Effort estimation.Requirements, Deliverables, Timelines & Cost/Effort estimationProject : Global.Major Projects & Achievements:• Delivered high quality packet core network plans and designs to global customers of Nokia for rapid deployment and expansions that gave them a competitive edge in the market.• Some of the operator clients: Shaw Wireless, Bell & Tellus (Canada), Optus network (Australia), Intercity (Netherlands)• Performed network KPI analysis & optimization for many Global operators to identify areas of chronic problems & improvements that helped them manage their n/w in a more efficient way.• Some of the clients: E-Plus (Germany), Cable and wireless (UK), Orange (Switzerland), Qtel (Qatar), 3UK, Digitel (Venezuela), Conecel (Ecuador), SFR (France), Three UK, Zain (Middle East), AT&T (USA)• Assisted the Nokia Global training team to deliver latest technology trainings to both local & international employees. Show less

  • Senior planning and optimization engineer - Packet core

    May 2010 - Apr 2011

  • PS Core network planning & optimisation engineer

    Nov 2008 - May 2010
• 

  Ericsson

  Mar 2011 - Jan 2012

  Solution Architect

  • Worked as the Solution Architect for Ericsson's intelligent charging and DPI(Deep Packet Inspection) analysis platform - SACC (Service aware charging and control) & mainly the PCRF (Policy control & Rules Function) Solution.• Understood the technical requirements of the contracted SI solution and engaged customer to get all required information and have overall agreement on the proposed solution.• Owned the technical solution during the project phase, feasibility study of the solution with customer meetings and matching customer requirements with contracted solution.• Supported the Project Managers by drilling down the solution into activities and provide estimated efforts.• Responsible for assigning activities & review technical progress of the project with Solution integrators and their mentoring.• Interfaced and communicated with customer about project technical deliverables till acceptance and handover to Ericsson local support. Acted as the Solution Life Cycle Management of implemented solution.• Major clients and projects – Vodafone India & Reliance(LTE Trials) Show less

• 

  AT&T

  Jan 2012 - now

  • Managing a team of SMEs responsible for the end to end engineering & delivery of next generation Data & Voice Networks for the AT&T US enterprise customers. Some of the Product lines supported – AT&T high speed dedicated internet, AT&T Business Voice Over IP , SD-WAN & AT&T VPN services.• Leading the Automation team to drive operational efficiency, cost rationalization and cycle time reductions.• Leading the AT&T Next Gen Networking Solutions Service delivery operational, financial performance and customer satisfaction deliverables and initiatives.• Acting as the primary interface between our customers & and internal partners like Sales, Product, Engineering ,Field teams and Vendors.• Performing key functions including order management, project management, revenue acceleration measures, CSAT and NPS score improvements etc.• Providing business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Show less • Acted as Network Operations/Technical Support Manager for AT&T’s Wireless Mobility NOC, for the Consumer & Enterprise services and its National Data centers.• Product lines - LTE/4G, Digital Home Solutions, Voice over LTE, MMS/SMS, Femtocell, Direct TV Now & AT&T Connected car.• Maintained network & IT systems by managing product & capability roadmaps, established maintenance procedures and worked with systems administrators , DBAs & network engineers to perform regular network & data center maintenance. • Managed Direct Report Team based out of India & Czech Republic for tasks such as Change Managemet support, continuos monitoring, troubleshooting and driving incident triage bridges.• Conducted RCA analysis & follow-up and effectively managed enterprise & executive escalations.• Front-led team performing monitoring & troubleshooting of multivendor networking & infrastructure equipment from Cisco, Juniper, Oracle, Ericsson, Nokia, HP, Affirmed etc.• Developed & amended interface agreements, performed KPI reviews and analysis.• Ensured compliance & policy enforcement, drove BCP planning and supported decision-making based of “follow the sun”• Delivered network maintenance support & responded to outages during deployments within defined SLAs• Supervised high-severity incidents to ensure service availability with minimal delay and worked towards ensuring smooth operations of the infrastructure environment Show less • Network operations support for the AT&T 3G Microcell/Femtocell network.• Responsible for Monitoring,Analysis, and Resolution of faults occurring in Network elements that are managed by the Mobility Service Ops organization. • The supported elements include: Femto Cisco ASR gateways, Access Controllers, Routers, Switches, Firewalls, VPN, concentrators, Load Balancers, Terminal Servers, and Circuits. • Performs fault isolation,validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams. • Provide status of data circuits and escalates repair of circuits to responsible 3rd parties. • Responsible for the rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engages various support organizations to provide that response. • Assist and support the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy. • Oversee and support both Data Core and Data Services teams with Daily Activities, particularly identification and escalation of service impacts. Show less

  • Senior Manager Network Design & Engineering– Next-Gen Networking Solutions Delivery

    Sept 2018 - now

  • Manager Global Technology Services(Mobility) Ops (NOC-Manager)

    Sept 2012 - Sept 2018

  • Senior Technical Associate

    Jan 2012 - Sept 2012