Shakti Singh

Experience

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  Conduent Legal and Compliance Solutions

  Jul 2020 - Mar 2022

  DATA MANAGEMENT AND ANALYSIS SERVICES ASSOCIATE IV

  • Processed and analyzed the different kinds of legal data using tools Viewpoint and Relativity and managing the databases using SQL and SSMS.• Extracted and processed data using Viewpoint, hosting data on Relativity.• Developed templates of different databases to enhance and improve the data loading in Relativity.• Conducted data retrievals, retentions, transfers, and quality control per request specifications

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  UnitedLex

  Oct 2022 - Apr 2023

  Application Support Analyst

  • Supporting the enterprise application availability, reliability, and performance according to business and client needs.• SQL scripting and ran Stored Procedures on SSMS, Ad Hoc reporting.• Worked on analytical platforms like JIRA, Relativity, Reveal, Brainspace, and Questio.• Adhered to Service Level Agreements aHandling Ad-hoc requests from clients.To make sure the applications run at their full potential.Troubleshooting the errors that occurred and issues raised by other teams.Providing user access and billing reports, running ARM jobs, and data deletion. Show less

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  DISCO

  Apr 2023 - May 2024

  Desk Associate

  • Communicate effectively through written and verbal channels to address both technical and non-technical topics ensure a positive customer experience.• Provided phone, chat, and email support, advising clients on leveraging CSDISCO software, diagnosing and troubleshooting.• Managed the entire eDiscovery lifecycle, including document collection, processing, review, and production.• Collaborate with Engineering, Project Managers, Forensics, Billings, and other teams to meet legal, compliance, and regulatory requirements.• Supported collection, processing, and management of large digital evidence sets, including electronic communications, documents, and records.• Assisted in remote collections, evidence management, data processing, review support, and productions.• Working on wide set of platforms such as CSDISCO application, JIRA Atlassian, Salesforce Lightning, Kibana, AWS workspace, Filezilla, BOX, Sharepoint, Onedrive, Quicksight, Netsuite.• Trained 80% of the team and created workflow and documentation for the trainees.• Performed all the duties of Data Operations, Data management and governance, Project Management, and Client Success Manager. Show less