Christian Phan

Christian Phan

Assistant Manager

Followers of Christian Phan742 followers
location of Christian PhanNorthampton, England, United Kingdom

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  • Timeline

  • About me

    IT Project Manager / ERP System Administrator / Continuous Business Improvement / MSc Project Management / Ex-Accenture/ PSM I

  • Education

    • UEH - International School of Business

      2017 - 2021
      Bachelor of Business Administration - BBA Marketing/Marketing Management, General Merit
    • University of Northampton

      2022 - 2024
      Master's degree Project Management Distinction
    • École des sciences de la gestion (ESG UQAM)

      2019 - 2019
      Exchange program Business Administration and Management, General

      • Awarded Canada-ASEAN Scholarships and Educational Exchanges for Development (SEED) with CAD 10,200.• International Student Ambassador.• Studied Consumer Behavior, Strategic Management, Human Resources and Digital Marketing.

  • Experience

    • Vietnam Guide Home Hostel

      Jun 2018 - Jan 2019
      Assistant Manager

      Main responsibilities:• Managed day-to-day operations and offered service packages (over 600 visitors/ month in the peak season).• Supported the manager with setting monthly goals and weekly promotions. • Conducted face-to-face surveys to analyse customer satisfaction and plan for improvement.Achievements:• Became the top 10 best hostels in Ho Chi Minh City, Vietnam (2018-2019).• Average monthly revenue: $4000.• Strong verbal communication skills, problem-solving and multitasking management. Show less

    • Accenture

      Nov 2020 - Jan 2022
      IT Project Manager

      Main responsibilities:• Cooperated with Seniors Project Managers to transform from Waterfall to a Hybrid Agile model.• Coordinated over 25 Big Network, Infra and Cloud projects with a revenue of $300,000 (10-15 engineers).• Managed small Network projects with a revenue of $165,000 (4-6 engineers).• Responsible for project planning, budgeting, and arranging resources for project activities.• Monitored and controlled CRM, Conformity, and Internal system.Achievements:• Successfully launched Microsoft Azure DevOps and Agile/Scrum into Network, Infra and Cloud teams.• Enabled the migration of 2000 Access Points across 12 nations in the APAC region to the internal system.• Improved device conformity by 20% (from 70 to 90%), maintaining >90% weekly. Show less

    • Juniper Trading Limited

      Apr 2023 - now
      IT Project Manager/ Continuous Business Improvement

      Sensitively navigated ambiguity to build consensus at all levels (including C-suite stakeholders) while scoping and leading high-profile business improvement products with a combined total portfolio value of £200k.Key achievements:• Engaged with IT consultants to evaluate and discover suitable ERP system; identified business needs and gaps, set up demos for feature testing and oversaw vendor selection process.• Led ERP Implementation with Data Migration from old system to new one, managed a team of three, and effectively collaborated with System Developer to deliver project deliverables using an Agile approach.• Educated on environmental, sustainability and waste management initiatives in support of CSR strategies while measuring and reporting carbon footprint in alignment with UK Net Zero Strategy; chaired quarterly Green Team meetings to communicate ESG strategy plans and monitored carbon footprint goals to achieve Net Zero by 2050. • Optimised ISO audit processes to ensure compliance with ISO 9001:2015 and ISO 14001:2015 yearly.• Recorded, managed and escalated project risks, issues, assumptions and dependencies (RAID) while ensuring effective governance and engagement at all levels. Show less

  • Licenses & Certifications

    • Career Essentials in Cybersecurity by Microsoft and LinkedIn

      Microsoft
      Aug 2024
      View certificate certificate
    • Project Management Professional® Training

      Atoha Institute
      Dec 2021
    • ITIL® Foundation 4 First Look

      LinkedIn
      Jun 2023
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Nov 2021
      View certificate certificate
    • FAA Level 3 Award in Emergency First Aid at Work

      Nuco Training Ltd
      Mar 2024
      View certificate certificate
    • Generative AI Overview for Project Managers

      Project Management Institute
      Oct 2023
      View certificate certificate
    • Professional Scrum Master™ I (PSM I)

      Scrum.org
      Nov 2021
      View certificate certificate
  • Volunteer Experience

    • International Student Ambassador

      Issued by École des sciences de la gestion (ESG UQAM) on Sept 2019
      École des sciences de la gestion (ESG UQAM)Associated with Christian Phan
    • Operation Team Leader of IBC Summer Slam

      Issued by UEH - International School of Business on Feb 2018
      UEH - International School of BusinessAssociated with Christian Phan
    • Environmental Volunteer

      Issued by Gaia Nature Conservation on Jan 2017
      Gaia Nature ConservationAssociated with Christian Phan