Christian Phan

Experience

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  Vietnam Guide Home Hostel

  Jun 2018 - Jan 2019

  Assistant Manager

  Main responsibilities:• Managed day-to-day operations and offered service packages (over 600 visitors/ month in the peak season).• Supported the manager with setting monthly goals and weekly promotions. • Conducted face-to-face surveys to analyse customer satisfaction and plan for improvement.Achievements:• Became the top 10 best hostels in Ho Chi Minh City, Vietnam (2018-2019).• Average monthly revenue: $4000.• Strong verbal communication skills, problem-solving and multitasking management. Show less

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  Accenture

  Nov 2020 - Jan 2022

  IT Project Manager

  Main responsibilities:• Cooperated with Seniors Project Managers to transform from Waterfall to a Hybrid Agile model.• Coordinated over 25 Big Network, Infra and Cloud projects with a revenue of $300,000 (10-15 engineers).• Managed small Network projects with a revenue of $165,000 (4-6 engineers).• Responsible for project planning, budgeting, and arranging resources for project activities.• Monitored and controlled CRM, Conformity, and Internal system.Achievements:• Successfully launched Microsoft Azure DevOps and Agile/Scrum into Network, Infra and Cloud teams.• Enabled the migration of 2000 Access Points across 12 nations in the APAC region to the internal system.• Improved device conformity by 20% (from 70 to 90%), maintaining >90% weekly. Show less

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  Juniper Trading Limited

  Apr 2023 - now

  IT Project Manager/ Continuous Business Improvement

  Sensitively navigated ambiguity to build consensus at all levels (including C-suite stakeholders) while scoping and leading high-profile business improvement products with a combined total portfolio value of £200k.Key achievements:• Engaged with IT consultants to evaluate and discover suitable ERP system; identified business needs and gaps, set up demos for feature testing and oversaw vendor selection process.• Led ERP Implementation with Data Migration from old system to new one, managed a team of three, and effectively collaborated with System Developer to deliver project deliverables using an Agile approach.• Educated on environmental, sustainability and waste management initiatives in support of CSR strategies while measuring and reporting carbon footprint in alignment with UK Net Zero Strategy; chaired quarterly Green Team meetings to communicate ESG strategy plans and monitored carbon footprint goals to achieve Net Zero by 2050. • Optimised ISO audit processes to ensure compliance with ISO 9001:2015 and ISO 14001:2015 yearly.• Recorded, managed and escalated project risks, issues, assumptions and dependencies (RAID) while ensuring effective governance and engagement at all levels. Show less