Tejaswini Akula

Experience

• 

  Dell Technologies

  Feb 2022 - Feb 2023

  Spearheaded initiatives within Dell's Flex billing program, optimizing processes and enhancing customer experiences.Led a pivotal project focusing on Subscription and Usage Billing, implementing strategies to streamline billing procedures and increase efficiency.Oversaw the management of recurring services, ensuring seamless execution of subscription billing, usage billing, and performance billingPlayed a key role in daily monitoring activities, proactively identifying and addressing any billing discrepancies or issues.Provided valuable assistance with initial billing procedures, guiding customers through the onboarding process and resolving inquiries promptly.Demonstrated proficiency in resolving diverse subscription and payment issues, employing analytical skills to assess root causes and implement effective solutions.Leveraged data analysis techniques to extract actionable insights from leads datasets, contributing to informed decision-making and strategic planning initiatives.Collaborated cross-functionally to incorporate data-driven insights into business strategies, driving growth and profitability within Dell's Flex billing program. Show less

  • Undergraduate Intern

    Feb 2022 - Feb 2023

  • Intern

    Feb 2022 - Feb 2023
• 

  Amazon

  May 2023 - now

  Process Executive

  Provided exemplary customer service to Amazon's diverse clientele, handling inquiries, troubleshooting issues, and ensuring timely resolution of concerns.Managed high-volume inbound calls and emails, demonstrating efficiency and professionalism in every interaction.Utilized comprehensive knowledge of Amazon's products, policies, and procedures to assist customers effectively.Collaborated with cross-functional teams to address complex customer issues and ensure seamless resolution.Consistently met or exceeded performance metrics, including customer satisfaction ratings, response times, and resolution rates.Demonstrated adaptability and resilience in fast-paced environments, prioritizing tasks effectively to meet service level agreements.Actively participated in training sessions and continuous learning opportunities to enhance skills and stay updated on company policies and procedures.Contributed to process improvement initiatives, providing valuable feedback and suggestions to streamline workflows and enhance the customer experience.Upheld Amazon's commitment to excellence by maintaining a positive attitude, fostering customer loyalty, and representing the company's values with integrity. Show less