Dawn Dingee

Experience

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  Epicor Software

  Jun 2004 - Oct 2011

  Business Analyst Manager

  • Oversaw the department output to ensure documents adhere to a high quality of accuracy and understanding of the customer's business requirements. • Collaborated with stakeholders to gather requirements and produce technical and functional documentation using best practices. • Implemented PCI DSS compliance and worked with payment vendors to obtain PCI compliance for retail clients. • Developed detailed test scripts and coordinate, manage and participate in testing efforts as needed. • Accurately estimated the efforts required for incoming customer work requests and prepare Statement of Work documents for clients. • Produced ad hoc reports for senior team members on monthly basis. • Worked directly with management to brainstorm and discuss strategy to create a world-class POS system for retailers while mitigating issues on each release. • Managed and mentor team of four Business Analysts. Show less

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  Vodafone

  Oct 2011 - Mar 2019

  Business Analyst/Product Owner at Vodafone (Remote)

  • Collaborate with internal stakeholders across several departments and external customers to gather requirements to support both functional and non-functional changes.• Develop Epics and user stories for features which reflect the customer's vision.• Work with the Product Manager to manage and groom the product backlog consisting of technical and user-centric stories critical in the development of a new telecom reporting tool.• Work in partnership with the Business Owner to plan software releases and produce product road map which represents the company's long term strategy.• Define detailed acceptance criteria, provide wireframes and create UI/UX designs in the development of a robust telecom reporting tool.• Map current business and operational processes and offer recommendations for improvement.This was especially important when migrating 250 clients from one reporting tool to another.• Prepare product documentation such as RFP, Technical Feasibility Study, BRS and High Level Design documents for projects that span multiple, integrated systems.• Work closely with testing team to conduct functional, acceptance and regression testing for major releases which resulted in less bugs and greater customer satisfaction.• Proposed features to provide automation which resulted in a 20% reduction in support time per customer allowing for support of more customers without additional head-count.• Applied honed problem-solving skills to analyze and resolve issues that impact business operations and goal achievement.• Conduct training to 50-60 internal stakeholders for each release. Show less

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  SSCS, inc.

  Apr 2019 - now

  Product Owner (Remote)

  • Collaborate with customers, sales and internal staff to obtain and develop business requirements which are then translated into user stories with clear and concise acceptance criteria.• Prioritize the product backlog and sprint backlog in JIRA to ensure the teams are working on the highest priorities first.• Lead grooming sessions across multiple SCRUM teams supporting the legacy c-store product, new c-store product and various Android and iOS apps.• Create UI/UX designs using Figma.• Perform user acceptance testing to ensure the sprint goals are met and the deliverable meets the definition of Done.• Review the completed stories and provide demo to the sprint team at the end of each sprint for accepted stories.• Provide demos to customers, sales and support staff when new features are deployed.• Participate in daily stand-up, refinement and retrospective for each sprint team.• Review Online Help and User Guide updates to ensure the information is complete and accurate.• Collaborate with the Product Manager to prepare and maintain a Product Roadmap for each product.• Collaborate with Management and the sprint teams to refine processes and procedures to increase productivity, velocity and quality of the product. Show less