Melissa Kelch

Experience

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  Hinduja Global Solutions Inc.,

  May 2008 - Aug 2011

  Program Coordinator

  * Arranged training sessions and conferences to improve procedures and accuracy* Established and maintained cooperative relationship with clients * Monitored and supported six person team to coordinate business practice activity

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  CGN & Associates

  Oct 2011 - Apr 2013

  Learning and Development Intern

  * Planned and directed professional development of corporate learning strategies * Established new Training Utilization Reports to summarize, analyze and distribute monthly to Managers * Organized internal professional development sessions for team members* Created the Learning and Development Policies and Procedures document* Wrote and edited Executive Profile Sheets to be sent to potential clients* Formatted resumes in CGN Global template* Sourced for applicable candidates to advance the internal pipeline * Developed new employee announcement template Show less

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  OSF HealthCare

  Jan 2012 - May 2012

  Public Relations Intern

  * Prepared and edited publications for internal and external audiences: employee newsletters and Midwestern Family Magazine* Studied objectives, media policies and needs of nonprofit organizations to promote ideas, products and services* Planned and executed internal Hospital Week campaign with articles, promotions, and activities

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  Peoria Art Guild

  Aug 2012 - Nov 2012

  Peoria Art Guild's 50th Fine Art Fair Intern

  * Developed a target market plan to promote community and regional awareness of the organization’s largest fundraising event, the “Peoria Art Guild Fine Art Fair”* Collaborated with Peoria Art Guild to research and script communications to local businesses for potential partnerships* Distributed promotional materials to attract customers with similar demographic profiles and psychographic profiles

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  Caterpillar Inc.

  Apr 2013 - May 2016

  * Drove key quality goals including customer satisfaction, continuous improvement, timeliness, accuracy, efficiency, cost savings and process quality – leading to positive results* Documented detailed processes and solutions, and reviewed with customers to ensure support and acceptance* Matched planned transportation to executed transportation to identify direct savings and opportunities against the Customer accounting logs* Achieved $305K in transportation savings from August – November 2015 through Customer Collaboration and transportation initiatives* Developed Expedite Chargeback Process to debit suppliers for additional transportation charges –further enhancements are underway to increase facility participation (Average monthly savings $40K)* Collected, analyzed, validated, and disseminated customer requirements and data required tosuccessfully implement and manage transportation flows* Maintained SME status and point of contact for Caterpillar Customers to develop and execute opportunity goals to align customer demands with transportation initiatives* Owned monthly reporting presentations to share analytical strategies on cost & savings breakdown, actionable items, hot topics, and recommendations* Researched markets to adopt and understand customer needs * Led workshops and brainstorming sessions to better understand customer needs in an effort to further develop an executable project plan* Analyzed Facility Metrics to promote compliance to return cost savings opportunities through Supplier Compliance, SDOW, Transit Time, and Dynamic Routes* Led communications for vast target audiences of 10,000+, including Caterpillar Management, Suppliers, and Carriers. Communications included Newsletters, Software, Updates/Enhancements and confidential information Show less * Created and analyzed carrier and supplier surveys to report feedback to Transportation Management to report savings opportunities and initiated continuous improvements from lessons learned* Defined and implemented Supplier Watch List to monitor suppliers participation prior to go-live* Coordinate with Operations and Business Support (IT) to improve collaborations, streamline processes and drive standard work* Prepared and facilitated FOM and TM trainings for vast audiences*Enhanced current trainings to develop key process messages and expectations Show less

  • Transportation Analyst

    Aug 2015 - May 2016

  • Communications Specialist

    Apr 2013 - Aug 2015
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  CGN Global

  Jun 2016 - Aug 2020

  Talent Acquisition

  ▪ Proactively drove the recruiting strategy to acquire, build and maintain a high caliber global workforce aligned with CGN’s strategy, brand and culture as reflected in the CGN Edge▪ Managed CGN’s intern program by scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching▪ Proactively communicated with corporate and consulting hiring managers to provide timely filling of positions through effective human resource planning▪ Initiated, led and executed various talent acquisition related projects to promote and enhance the overall performance of the talent acquisition team and business results▪ Provided expertise as a talent adviser in: career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development▪ Planned, executed and operationalized development programs and processes▪ Assisted in creation and development of various learning programs and training experiences, to help personnel develop the capabilities and knowledge needed to grow▪ Identify and surface trends in both qualitative and quantitative data to help improve organizational health, understand when data will assist in making smart, informed decisions. Interpret complex analyses and tie back to business priorities▪ Led recruiting efforts and talent growth in Mexico markets Show less

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  COUNTRY Financial®

  Aug 2020 - now

  Client Experience