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Shongwe Sipho

Shongwe Sipho

IM Service Delivery Specialist

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location of Shongwe SiphoGauteng, South Africa

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  • Timeline

  • About me

    Operations Manager at HCL Technologies

  • Education

    • University of South Africa/Universiteit van Suid-Afrika

      2000 - 2003
      Diploma Computer Science

  • Experience

    • Anglo American

      Jan 2006 - Feb 2015
      IM Service Delivery Specialist

      Frontline Services ManagementRelationship managementCritical Incident management until TTRProject ManagementChange, Problem management

    • Seriti Resources

      Mar 2015 - Mar 2019
      IM Analyst

      Frontline services supportRelationship management with third party vendorsTake a leading role in implementation of projects

    • HCL Technologies

      Apr 2019 - now

      Monitor and control high priority incidentsManage good relationship with third party vendors and ensure that SLA’s are metEnsure Frontline Services focus on the IM StrategyCollaborate with regional support Teams to resolve complex queriesDevelop, update and manage architecture guidelines, procedures and standardsAcquire operational infrastructure as per the standardsImplement IT projects and programs timeously and within budget constraintsTake a leading role in guiding operational IT TeamsReporting on SLA’s and incidents for operational infrastructure as schedule Show less

      • IM Operations Manager

        Oct 2020 - now

      • Senior Specialist(Infra)

        Apr 2019 - Sept 2020

  • Licenses & Certifications