Kao H.

Experience

• 

  T-Mobile

  Mar 2011 - Nov 2015

  Retail Sales Representative

  • Discover and manage small business accounts.• Ship and receive inventory and marketing materials• Perform merchandising refresh for new products and promotions.• Troubleshoot and repair phones, bluetooth devices, tablets, etc.• Manage individual pipeline and track leads.• Achieve sales metrics and quotas based on scheduled hours worked and promotional goals

• 

  Springleaf Financial Services

  Nov 2015 - Aug 2016

  Loan Specialist

  • Underwrite personal and auto loans.• Client risk assessment with credit inquiry review.• Verify legal loan documentation, agreements, and contracts.• Evaluate financial situation and value of assets to determine eligibility.• Monitor and update new and existing account records.

• 

  Comcast

  Jan 2017 - Dec 2017

  Onboarding Associate 2 (Repair)

  • Mentor and train new hires from pre-employment until end of probationary period.• Assist in new hire application screenings and interviews.• Perform over the phone and remote diagnostic, repairs and troubleshooting.• Customer support for onboarding, retention, tech, and sales departments.

• 

  ClairWaters Bar and Restaurant

  Oct 2019 - Mar 2020

  Head of Sales and Marketing | Event Coordinator

  • Manage Online, Radio, Published and Social Media advertising• Oversee sales metrics, KPI, marketing and pricing strategies• Manage restaurant, private room and event center reservations• Develop and maintain partnerships with new and existing clients, vendors, and creative artists• Oversee talent acquisition, employee documentation, training and onboarding• Create marketing strategies and budgets, design and distribute physical and digital marketing content• Conduct market research regarding new market trends, customer preferences, and industry changes• Track and report performance of sales and marketing campaigns Show less

• 

  Premium Retail Services

  Aug 2020 - Apr 2021

  District Trainer

  • Build partnerships with store teams in assigned district to drive business in health and fitness category• Reinforce the features and benefits of multiple connected health and fitness products to equip retail associates with the knowledge they need to make the sale• Identify and share new sales opportunities, outline best practices and approaches to accelerate sales and adoption of product category• Lead and facilitate in-person training events and one-on-one workshops to build retail associates’ product knowledge and brand awareness• Ensure overall appearance of health, fitness and wearables category in stores Show less

• 

  Aston Carter

  Jun 2021 - Sept 2021

  Contract Sourcer

  • Generate candidates through various sourcing methods, including but not limited to Aston Carter's database, social media platforms, job boards, resume databases, etc.• Drive G2 process document all touch points and relevant updates to candidate status• Identification of candidates specificto skill sets / markets / geography• Creating candidate profiles in applicant tracking system (Connected)• Connect candidate to recruiter on relevant requirement (candidate hand off after G2 process) Show less

• 

  Sam's Club

  Nov 2021 - Nov 2022

  Members Services - Sales and Training Manager

  • Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps andneeds• Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, making outside appointments, membership drives)• Performs sales activities on major accounts by negotiating sales price and discounts; maintaining relationships with major clients and prospects;developing new relationships with members to grow and create additional sales; assisting clients with making purchasing decisions; adjusting salesstrategy to meet changing market and competitive conditions; consulting with major account customers after sales to resolve problems and provideongoing support• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders• Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices. Show less

• 

  The Dart Network

  Oct 2022 - Apr 2024

  Human Resources Generalist

  • Partner with leadership of designated business entities to determine talent needs and manage full cycle recruiting, training, development and retention.• Provide guidance and counsel management team on critical business decisions, legal requirements, regulatory compliance, company policies, procedures, guidelines and programs.• Establish and develop current and new relationships with third party vendors, clients, community outreach and employment programs.• Restructured and implemented progressive workforce management SOPs improving new hire onboarding, training, career development and retention.• Develop, manage and resolve all employee related HR inquiries - general questions, personnel demographic updates, employee files, benefits, leave, payroll, investigations, grievances, policies, counseling, etc.• Manage and implement milestone celebrations, company events, culture building activities, community engagement opportunities, HR responsibilities and related duties as assigned. Show less

• 

  Horowitz Health

  May 2024 - now

  Human Resources Generalist

  • Coordinates and facilitates the effective hiring of qualified applicants for all Gateway Recovery Center positions through full cycle recruiting and onboarding.• Supports leaders with employee relation, workforce management and development.• Supports the management of the administration of all benefits: including health, dental, vision, life, supplemental benefits, worker compensation, COBRA, and FMLA.• Along with the Human Resources team, provides support in benefit plan renewal and implementation. Facilitates accurate enrollment of all participants (employees, COBRA participants and retired personnel) and ensures appropriate documentation and communication of all plan options.• Ensure that workers compensation and unemployment claims are properly administered; represent the company in administrative hearings on workers compensation and unemployment as necessary.• Provides support to leadership regarding company policies, state/federal labor laws regarding employee discipline/corrective actions.• Conducts exit interviews, maintains employee data within all applicable systems and compiles reports, as needed. Show less