Celia Mankelow

Experience

• 

  Royal Mail Consultancy

  Oct 2001 - Nov 2002

  Change Consultant
• 

  South African Post Office

  Nov 2001 - Jan 2004

  Strategic Advisor
• 

  Royal Mail Coventry

  Jan 2004 - Oct 2005

  Delivery Office Manager
• 

  Royal Mail Headquarters

  Oct 2005 - Oct 2007

  National Operations Project Manager
• 

  Royal Mail Thames Valley Region

  Nov 2007 - Jul 2012

  I prepared a regional succession plan and managed the talent pool, training and developing employees to fill resource gaps.• Designed and implemented performance management regional strategy with 80 regional managers and worked with centre to adopt approach nationally.• Developed and deployed induction programme to introduce external talent into region, adding five senior managers and 12 middle managers.

  • Talent and Learning Manager

    Apr 2010 - Jul 2012

  • Communications Manager

    Oct 2009 - Apr 2010

  • Operations Programme Manager

    Nov 2007 - Oct 2009
• 

  Royal Mail Thames Valley

  Jul 2012 - Aug 2013

  Head of HR

  I partnered with the Processing Director and Logistics Director and senior operational management teams covering 24-hour operation and deploying an HR business plan and strategy to more than 80 managers and 2400+ operational staff. I developed and drove the implementation of engagement, talent management and training, and workforce planning strategies across the Thames Valley Region.• Delivered Industrial Action Plan that resulted in 100% delivery of mail during sustained period of industrial action, thereby avoiding company fines.• Developed and delivered HR strand supporting mail centre closure, cutting c. 50 staff and moving c. 300, while boosting annual employee engagement index by 3% during transformation. Show less

• 

  Royal Mail East Region

  Aug 2012 - Jul 2015

  Head of HR

  I served as the senior HR Business Partner to the East Region delivery directors and senior operational management teams comprised of approximately 185 managers and 5000 operational staff. I developed and drove the implementation of engagement, talent management and training, and workforce planning strategies across South Midlands.• Boosted response rate by 7% for regional employee survey and by 4% improvement in index--one of biggest improvements in East Region.• Developed and deployed talent strategy, increasing talent pool of female managers by 50% and females within Senior Management Team from 0% to 33%.• Created and delivered successful redundancy programme, eliminating seven managerial roles and 100 operational roles. Show less

• 

  Royal Mail Headquarters

  Jul 2015 - Oct 2017

  I partnered with key senior stakeholders to develop, manage and deploy a new operational structure, delivering a preference and resourcing strand to effect the people transformation process. I earned personal recognition from the Royal Mail CEO, Operations Director and Programme Director.⇨ Led virtual network of internal and external HR experts, delivering people transformation products, implementing technology intiatives to streamline processes.⇨ Realised reduction of 33% of Delivery Middle Managers, (c50) within three months and business benefits of over £7m per annum.⇨ Reduced business case costs by over £20k, minimizing challenges to appointments (1%) and avoiding potential ET costs. Show less I collaborated effectively with HR strategic teams (Polices, Culture & Engagement, Learning & Development) to ensure full integration and compliance of transformation programmes and the strategic plan. I played a key role as a member of national steering boards comprised of directors and trade union partners.• Successfully developed team of eight leads and business partners, leading to successful delivery of change and engagement strategies within transformation projects.• Directed team that delivered HR strand in Delivery Office Closure Plan for Royal Mail, resulting in closing 12 delivery offices and gaining steady state benefits of £1.14m per annum.• Developed and delivered business plan to improve customer service across 1300 Customer Service Points, improving national compliance from 15% to 80% in parcel handling. Show less

  • National HR Programme Lead, Operational Transformation Programme

    Apr 2017 - Oct 2017

  • National HR Programme Lead, Delivery and Infrastructure

    Jul 2015 - Mar 2017
• 

  University of Warwick Students'​ Union

  Apr 2019 - Oct 2021

  Leading in the investigation of complex employee relations casework and driving implementation of key HR strategic projects.

  • Human Resources Director

    Mar 2020 - Oct 2021

  • Interim HR Director

    Sept 2019 - Mar 2020

  • Interim HR Consultant

    Apr 2019 - Mar 2020
• 

  Methodist Homes MHA

  Jan 2022 - Feb 2023

  Head of People