Abhishek Kumar

Experience

• 

  Pizza Hut India

  Apr 2008 - Apr 2012

  Shift Manager

  Received accolades for Maniacal Customer Satisfaction and maintaining a 100% training record.Promoted to shift manager from a team member.Oversaw all aspects of restaurant operations, including staff management and financial accountability.

• 

  Dunkin'

  Apr 2012 - Oct 2014

  Played a significant role in the development of the Dunkin' brand in India.Promoted to Restaurant Manager with responsibilities including product quality, guest services, team management, and more. Dunkin India- Pilot Batch

  • Restaurant Manager

    Apr 2013 - Oct 2014

  • Assistant Restaurant Manager

    Apr 2012 - Apr 2013
• 

  KFC India

  Apr 2014 - May 2016

  Restaurant General Manager

  Recognized for contributing to the ranking of the store as the model store for training in India.Achieved a No. 2 ranking out of 70 stores with significant overachievement of top-line and bottom-line targets.Maintained a high CRM process, resulting in a very high customer satisfaction index.Developed internal development programs (IDPs) for shift managers.Responsible for sales forecasting, LSM, food cost, P&L management, hiring, training, and more.

• 

  Talwalkars

  May 2016 - Dec 2020

  Cluster Head

  Empowered multiple centers regarding profitability and operational excellence.Achieved 100% target fulfillment.Managed day-to-day operations for five centers, nurturing and empowering store heads, ASMs, TLs, Counselors, and Center Managers.Oversaw sales and operational planning, P&L management, marketing activities, budgeting, and MIS.Responsible for business operations in the North Indian Region (Rajasthan, Punjab, Dehradun, Delhi/NCR).

• 

  Brewburgers

  Jan 2021 - now

  Operations Director- QSR and Cloud kitchen operations

  Successful business expansion, consistent revenue growth, and establishing strong brand recognition.Implemented cost-saving measures and developed menus to meet evolving customer preferences.Fostered customer loyalty through exceptional service and creative marketing.Trained and motivated staff to provide excellent customer service and ensure operational excellence.