Agastya Sareen

Experience

• 

  Bharti Airtel Ltd

  Jan 2015 - Nov 2017

  Senior Executive

  Revenue Assurance analyst with over 2.5 years of experience in analyzing areas of revenue leakages and improvements. Involved in process reviews, risk assessment, identifying risks and areas of potential improvements and preparing risk-control matrix (RCM).

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  Walmart Global Tech

  Nov 2017 - Dec 2019

  Business Analyst

  Role:• Processed and validated invoices against contracts and reduced expenditure by identifying errors in billing and requesting credits against the disputes • Identified and executed cost-reduction opportunities for non-functional devices across international markets • Worked with global telecom carriers for monthly invoice reconciliations and coordinated reviews with them for accurate billing across international markets• Identified new areas and processes for developments to reduce the monthly expenditure and maximize the benefits for associatesAchievements:• Process enhancement for device enrollment process resulting in saving 24-36 human-hours per incident• Analyzed the estimated cost Walmart would have to incur by adapting new technology which was offered by one of the vendors • Initiated and lead IR project to streamline and structure IR plan request raised by associates• Automated zero usage process which lead to reduced manual efforts from 5-human hours to 1-human hourSavings & Opportunities:• Enhanced IR provisioning process leading to CAD 1.2Mn yearly savings and cost avoidance of 3.1Mn approximately per month• Supported Canada VMO for contract renewal which lead to estimated yearly savings of CAD 65Mn approximately• Removal of unused loaner devices leading to monthly savings of CAD 5.45Mn• Reconciled the old contract of a Canadian carrier and received a credit of CAD 2.4Mn against wrong billing Show less

• 

  Airtel

  Dec 2019 - Jun 2022

  Senior Analyst

  Role:• Rectifying system and configuration level issues leading to revenue leakages/rejections• Reconciling FX and mediation to ensure correct billing of the usage done by the user • Validating filtered CDRs as per business logic to avoid potential revenue leakage• Actively reconciling records between MSC, mediation and FX• Implementing new products requested by marketing by reassuring minimum tariff and feasibility in the system• Building new SOPs by studying the current process for ready reference in future• Creating and developing new KPIs based on changes in the business environment• Assuring charges levied to DTH customers are as per DBR• Validating NRCs, IMF and NCF of DTH customers for accurate billing• Ensuring faultless services are provided to DTH customers through FX vs network reconciliation• Creating and developing new KPIs based on changes in the business environmentAchievements:• Recognized for regularizing & re-organizing CFT related issues• Appreciated for swift action on critical revenue impacting cases• Appreciated on multiple occasions for early deployment of critical postpaid products• Found system level gap in which ARP customers were not being charged for top-up plansProjects:• Identified leakage worth Rs. 2.1Mn/month and built controls to avoid further leakage by revising ISD rates of certain B2B customers• Streamlined handshaking process of NPI by cutting down 15-man hours per month and bringing down the error rate to 0.01% and lesser turn-around-time• Reconciled and cleaned tele-media customer base active on legacy plans impacting Rs. 1.9Mn/month• Shared logic to create new charging system for Airtel black customers• Plugged revenue leakage worth Rs. 10Mn/month by identifying subscribers active on demo plan• Identified 16K non B2B subscribers enjoying B2B plan benefits worth Rs. 1.05Mn/month Show less