Chris Collins

Experience

• 

  Victory 2004

  Sept 2004 - Nov 2004

  Volunteer Coordinator

  Training and organization of all incoming volunteers, drafting of scripting and communications used by volunteers.

• 

  Insurance.com

  May 2005 - May 2009

  Quality Auditor

  Verified that agents were in compliance with company and legal standards, created training courses and materials to increase agent compliance, provided technical support.

• 

  The MetroHealth System (Cleveland, OH)

  Nov 2009 - now

  Coordination of Epic 2012 Upgrade tasks; implementation of ED Nurse Narrator; maintenance of Inpatient and ASAP applications; build for orders, order sets, smart tools, care plans, patient education, flowsheets, programming points, print groups, and a whole host of other miscellaneous tasks and master files. Assistance and mentoring for new analysts and team members. Development and delivery of instructional materials and curricula, testing and troubleshooting the Epic application, and build and maintenance of training and testing environments. Inpatient, Nurse Triage, CRM training and veritable end user support swiss army knife

  • Manager of Epic Acute Applications

    Sept 2016 - now

  • Interim Manager of Epic Acute Applications

    Jul 2015 - Sept 2016

  • Epic Systems Analyst

    Apr 2012 - Jul 2015

  • Clinical Applications Instructor

    Nov 2009 - Apr 2012