Subhan T.

Experience

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  Milvik Bima

  Apr 2017 - Oct 2017

  Call Center Representative

  Serves customers by providing product and service information, resolving product and service problems.Attracts potential customers by answering product and service questions, suggesting information about other products and services.Ensure thorough investigation and resolution of complaints.Coordinate with other departments for the resolution of customer complaints.Keep abreast with the latest information’s with respect to the products, policies, and procedures for effective customer handling.Share feedback/suggestions with line management for process improvement resulting in better customer facilitation.Also working on the outbound project as a Sales Representative. Show less

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  Semalt

  Nov 2017 - Jun 2021

  Customer Success Manager

  I joined Semalt.com as an SEO sales & support manager. My major responsibility is to handle consultation related requests received from any client all over the world. Checking their details in the CRM system, Analyze their website in detail with the help of different tools like Ahref, Moz, Semrush, Neil Patel, Google, etc. and contact them over the call, email, etc. to give them support consultation regarding their websites, discuss and share their website issues with them and provide them with the long term SEO marketing strategy how they rank in Google top positions in SERP, and other social medial platforms like Facebook, Instagram, Twitter, etc. and promote their business/ Sales and after convincing them to convert them into successful sales and start working on their website project with the help of the team, etc. Show less

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  Alpha Omega Group

  Nov 2021 - Oct 2022

  Assistant Manager

  I Joined Alpha Omega as an Assistant Manager & Team Manager. Managing and handling different Projects and Managing them by providing them with complete in-depth research from scratch till the growth of their business.My main responsibilities are:Service HuntingProduct SourcingCommunicate with the ClientsProduct description creation & optimization Listing and Order ManagementPPCSEOSocial Media ManagementDropshippingBrand ApprovalCustomer Support ManagementDigital Marketing managementNFTSales ManagementHeadhunterSales TrainerProject Manager Show less

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  Mobile Mobile Orlando

  Aug 2022 - Jul 2023

  General Manager

  Strategic Leadership: Spearheaded the company's strategic vision, setting clear objectives, and leading a 50 people team to achieve Shop goals. Developed and implemented a growth-focused strategy that resulted in a 19 to 43% increase in revenue within a day.Operational Excellence: Oversee all aspects of operations, to ensure efficiency and effectiveness. Streamlined processes, reducing operational costs while maintaining product quality.Team Development: Cultivate a high-performing and motivated team by providing mentorship, training, and professional development opportunities. Implemented a talent management program resulting in achievements, such as improved employee engagement or career progression.Financial Management: Manage profit and loss (P&L) responsibilities, optimizing budgets, and resource allocation. Achieved consistent year-over-year profitability growth, exceeding targets by 20 to 35%Business Growth Strategies: Identify new market opportunities and drive business expansion through Digital marketing and local advertising strategies you implemented, e.g., market penetration, product diversification, or geographical expansion.Customer Relationship Management: Foster and maintain strong relationships with key clients and partners. Implemented a customer-centric approach resulting, e.g., increased client retention or higher customer satisfaction scores.Change Management: Lead organizational change initiatives, ensuring smooth transitions and buy-in from employees. Guided the company through significant changes, such as mergers, acquisitions, or restructuring, resulting in positive outcomes, e.g., improved efficiency or enhanced.Process Optimization: Implement process improvement initiatives to enhance productivity and quality. Reduced production lead times and service delivery bottlenecks by a short time frame. Show less

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  Momin Solutions

  Oct 2022 - Jul 2023

  Business Development Manager

  Develop and execute comprehensive business development strategies to identify and target new markets, resulting increased in revenue within few weeks.Cultivate and maintain relationships with key clients and industry stakeholders.Collaborate closely with the sales and marketing teams to align efforts, optimize lead generation, and drive brand awareness.Lead negotiations and close deals with strategic partners, consistently exceeding quarterly and annual revenue targets.Analyze market trends, competitor activity, and customer feedback to refine strategies and stay ahead of industry developments. Show less

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  NXP Technologies - IT Solutions, Services & Support

  Aug 2023 - Sept 2023

  Senior Business Development Manager

  1. Strategic Planning: They develop and implement strategic plans to achieve business objectives, including market expansion, revenue growth, and customer acquisition.2. Market Research: Conduct market research to identify new business opportunities, emerging trends, and potential competitors. Analyze market data to make informed strategic decisions.3. Partnership Development: Establish and nurture partnerships with other businesses, organizations, and key stakeholders to create mutually beneficial relationships and collaborations.4. Client Relationship Management: Ensuring their needs are met and addressing any concerns. Also identify opportunities to upsell or cross-sell products and services.5. Sales Strategy: Develop and oversee sales strategies, set sales targets, and motivate the sales team to achieve and exceed revenue goals.6. New Business Acquisition: Identify and pursue new business opportunities, pitching products or services to potential clients, negotiating contracts, and closing deals.7. Team Leadership: Lead and mentor a team of business development, providing guidance, support, and training to ensure the team's success.8. Proposal Development: Oversee the development of business proposals, ensuring they are tailored to meet client needs and align with the organization's capabilities.9. Risk Management: Assess potential risks associated with new business ventures and develop risk mitigation strategies to minimize negative impact.10. Contract Negotiation: Negotiate contracts, terms, and conditions with clients, ensuring favorable agreements for the organization.11. Performance Evaluation: Evaluate the performance of business development initiatives, analyzing metrics and outcomes to refine strategies and improve results.12. Collaboration with Internal Teams: Collaborate with internal teams such as marketing, product development, and operations to ensure alignment between BD activities and overall organizational goals. Show less

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  Tech BPO (Private) Limited

  Oct 2023 - Jun 2024

  Assistant Manager

  Sales Support: Assist sales teams by preparing sales proposals, presentations, and documents. They may also help in drafting contracts and agreements.Client Interaction: Communicate directly with clients, addressing inquiries, providing product or service information, and ensuring client satisfaction.Project Planning: Contribute to project planning by understanding client requirements and translating them into actionable project tasks and goals.Lead Management: Help manage sales leads, track customer interactions, and maintain customer databases to facilitate effective follow-ups.Sales Coordination: Coordinate between sales, marketing, and project teams, ensuring seamless communication and collaboration to meet client needs.Project Implementation: Oversee the implementation of sales projects, ensuring that products or services are delivered to clients as per the agreed-upon terms and schedules.Budgeting and Pricing: Assist in pricing strategies, budgeting for sales projects, and monitoring costs to maximize profitability.Sales Analytics: Analyzing sales data, customer feedback, and market trends to provide insights that can be used to refine sales strategies and improve customer satisfaction.Team Collaboration:* Collaborate with cross-functional teams, including sales, marketing, and customer support, to align efforts and achieve common sales objectives.Reporting: Prepare regular sales reports, including sales performance metrics, revenue forecasts, and customer feedback, to assess project progress and inform decision-making.Problem-Solving: Address issues and challenges that arise during the sales process, finding solutions to ensure client satisfaction and project success.Services Knowledge: Maintain in-depth knowledge of the products or services being sold, enabling them to effectively communicate features and benefits to clients. Show less