Shiju Mon Pushparaj

Experience

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  Airtel

  Apr 2013 - Jun 2015

  Customer Service Executive
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  Landmark Group

  Dec 2015 - Jan 2017

  Retail Sales Executive
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  Atiq Al Dhaheri & Co.(AADTRA)

  Jun 2017 - May 2019

  Senior Sales Executive - MEP and Oil & Gas

  In my role, I successfully managed both B2B and B2C clients, consistently delivering results that enhanced client reputation and improved customer experience. My key responsibilities and achievements include:- Client Management: Handled a diverse portfolio of B2B and B2C clients, ensuring timely delivery of services and fostering strong relationships that increased customer satisfaction.- Client Lifetime Value Enhancement: Strategically increased the lifetime value (LTV) of individual B2C clients, generating continuous business and long-term partnerships with most clients I engaged with.- Project Engagement: Collaborated with ERP systems to monitor ongoing B2B projects in the MEP and Oil & Gas sectors, actively participating in bidding and project proposals. Successfully acquired 3 prestigious projects valued at a total of 5 million AED.- Major Project Acquisition: Led the successful acquisition of the Dubai South project, generating 3 million AED in revenue for the company.- Revenue Contribution: Scaled my individual contributions to an average of 250,000 AED month on month, showcasing my commitment to driving business growth.I have consistently focused on driving client satisfaction, maximizing revenue potential, and establishing strong partnerships across various sectors. Show less

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  UpGrad

  Jul 2019 - Nov 2021

  Team Manager - Education

  In my role, I successfully transformed the department to a high-performing zone, delivering significant growth and innovative strategies. My key responsibilities and achievements include:- Department Scaling: Drove the growth of the department, achieving an average of 70-80 closures month over month, significantly enhancing overall performance.- B2B2C Strategy Development: Designed and implemented effective B2B2C strategies to acquire universities in A, B, and C categories, generating recurring revenue of ₹2 million month on month.- Scholarship Program Design: Developed scholarship programs for universities, leading to increased enrollments while reducing the marketing budget for lead generation by 45%, ultimately boosting revenue by 35% organically.- Channel Sales Strategy: Devised channel sales strategies that successfully onboarded 50+ resellers, resulting in a revenue generation of ₹5 million month on month for undergraduate and postgraduate programs.- Team Expansion: Scaled the team from 5 to 10 members, enabling us to generate an average of ₹8 million monthly, showcasing our ability to effectively attract and retain clients.My commitment has always been towards fostering innovation, enhancing revenue growth, and building strategic collaborations within the educational sector. Show less

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  Learners Point

  Feb 2022 - now

  Team Manager - Business Management & Digital Marketing Department

  As a key leader in the department, I successfully scaled sales and drove significant growth through a series of innovative projects and strategic initiatives. My major responsibilities included:- Department Scaling: Led the transformation of the department from the initial setup phase to becoming a high-performing unit, achieving an average of 60-70 closures month over month.Course Design and Development:- Designed a Comprehensive Digital Marketing Course that includes an AI module, equipping students with essential skills and knowledge in a rapidly evolving field.- Developed a specialized AI in Digital Marketing Course to cater to the growing demand for AI-driven marketing strategies.- Created a Real Estate Management Course targeting emerging professionals in the real estate sector.- Re-launched a Certified Facility Manager Course, aligning with industry standards and improving professional qualifications.- Accreditation Initiatives: Initiated the onboarding process for prestigious accreditations with organizations such as IATA, Neboush, IFMA, and DMI, enhancing the credibility and marketability of our programs.- Team Expansion and Performance: Successfully scaled the team from 2 to 5 members, resulting in a revenue generation of an average of AED 140,000 monthly, showcasing our ability to attract and retain clients.My goal is to continue driving innovation and growth while nurturing talent and creating valuable educational opportunities in the digital marketing and management sectors. Show less