Bruce Levak

Experience

• 

  Logica Svenska AB

  Sept 1979 - Mar 1983

  Videotex Consultant
• 

  Datateam (Ingram Micro)

  Jan 1983 - Mar 1993

  Business Manager
• 

  Microsoft (Nordic, EMEA, WW HQ)

  Jan 1990 - Jan 1990

  Senior Network Engineer
• 

  Microsoft

  Jan 1990 - Jan 1991

  Senior Networking Engineer
• 

  3Com

  Jan 1990 - Jan 1990

  Principal Instructor
• 

  Datateam Sweden

  Jan 1991 - Mar 1993

  Technical Manager
• 

  SynOptics Communications

  Jan 1993 - Dec 1996

  Created and provide leader-led instruction for all networking and network management products.

  • Principal Instructor

    Apr 1993 - Dec 1996

  • Principal Instructor

    Jan 1993 - Dec 1996
• 

  Bay Networks

  Jan 1997 - Jan 1999

  Principal Instructor / New Product Technology Training

  - Designed/developed/tested/delivered global New Product Training wide for network management/ATM/Ethernet/Token Ring switching products. Aided in development of Bay Networks' Certification program for Network Management, Hubs, Layer 2 switching and ATM. - Designed, developed and delivered training for special customer requirements.- Mentored new instructors.

• 

  Nortel Networks

  Jan 1999 - Jan 2003

  • Launched three major/four minor releases of hardware and software for VoIP• Successfully introduced Remote Office 9150 Voice over IP Branch Office and 9110/9115 SOHO solution globally ($30 million). Technologies include Ethernet, Frame Relay, ISDN BRI/PRI, NAT, DHCP, WAN, LAN, performance and fault monitoring/management• Defined, prioritized and executed product road map. • Defined and created Market Requirements Document (MRD). • Defined future releases of hardware and software Show less

  • Product Manager - Remote Office VoIP

    Jan 2000 - Jan 2003

  • Group Lead, Network Management Software – System Test Engineering

    Jan 1999 - Jan 2000
• 

  CM IT Solutions - NND

  Jun 2004 - Mar 2005

  Project Manager
• 

  Avaya

  Apr 2005 - Apr 2007

  Project Manager

  • Developed and documented Business Processes for large global bank using ITIL methodology• Coordinated introduction of secure monitoring system for large global bank• Conducted internal and customer-facing training on Remedy• Co-developed and held ITIL training for Service Desk personnel and back-office support staff

• 

  Avalon Consulting

  May 2007 - Jul 2007

  ELearning Specialist
• 

  Avaya

  Aug 2007 - Nov 2012

  • Review and approve/deny Change Requests • Participate in project-related Changes• Participate as Change Management representative in complex problem-resolution scenarios• Participate in multiple corporate-wide consolidation projects• Create and provide training and guidance to users, developers and administrators• Re-define and improve existing Change Management processes • Evaluated, developed and reviewed processes for integrating ITIL Change Management with Proactive Management Services• Led Change Advisory Board and participated in customer-driven Change Advisory Boards• Conducted Post-implementation reviews• Managed customer relations for ITIL Change Management

  • Change Manager

    Jul 2009 - Nov 2012

  • Change Manager

    Aug 2007 - Jun 2009
• 

  Cisco

  Dec 2012 - now

  Continual Improvement provides a framework that identifies, measures, prioritizes, enables and drives change within our organization. Its scope is services, processes and technology. CSI also drives a culture of improvement. • Defined KPIs for improving Change Management value• Defined core Change process language• Collaborated across technology towers to define Change, Incident, Service Request processes • Created, managed, reviewed and monitored project plans for multiple global projects• Defined and documented collaboration processes with multiple customers• Managed, coordinated and led multi-cultural off-shore projects with global work-groups

  • Change Manager - Americas Team Lead

    Nov 2021 - now

  • Continual Improvement Manager

    May 2018 - Nov 2021

  • Global Change Team Lead

    Jan 2017 - May 2018

  • Change Manager

    Dec 2012 - Dec 2016