Andry Berman

Experience

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  Freelance, self-employed

  Sept 2004 - Sept 2008

  Technicians

  RESPONSIBILITIES:- Assembly component of computers.- Designing/Configure/troubleshoot Network (LAN, WiFi).- Troubleshooting and installation (Hardware/Software Application and Operating System).- Handle Project Development WiFi (Hotel, Resto/Café).

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  PT Semangat Sejahtera Bersama (ADVANCE)

  Aug 2008 - Dec 2010

  IT Staff

  RESPONSIBILITIES:- Configure Active Directory- Configure a Policy/Organization Unit- Configure User Login (Group)- Configure File-Sharing Organization Unit- Configure DHCP Server- Maintain Server ( Windows 2000 Server) - Daily BackUp Database/File Data- Configure Recovery Data.- Configure/Maintain Networking (LAN/WAN, Configuration Switch, Router Devices)- Troubleshooting/Installation software ( Windows OS(XP/Vista/7), Antivirus, Office, etc.) and other IT devices such as a printer, UPS, scanner.- Overseeing security of all systems (CCTV and Firewall)- Fixing network faults ( Network maintenance )- Training/Coaching user. Show less

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  PT Lontar Papyrus Pulp & Paper Industry

  Jan 2011 - Dec 2013

  IT Staff

  RESPONSIBILITIES:- Configure Active Directory- Configure a Policy/Organization Unit- Configure User Login (Group)- Configure File-Sharing Organization Unit- Configure DHCP Server- Maintain Server ( Windows 2012 Server) - Daily BackUp Database/File Data using Norton BackUp Executable- Configure Recovery Data from tape backup when needed- Configure Lotus Notes (email client) desktop apps.- Configure CCTV (installation, configuration, and maintenance)- Numbering for/Asset Data Collection (PC, Notebook, Hardware Support, Software License(ZWCAD, Ms. Office))- Troubleshooting/Installation software ( OS Windows(XP/7/8), Antivirus, Office, etc.) needed/requested by a user- Configure/Maintenance for Print Server- Configure Firewall (IPCop, Kerio Winroute)- Configure Video Conference Hardware- Configure Terminal Server/Thin Client (OpenSource ThinClient Manager), Thin Client Hardware.- Configure Antivirus Sophos Console (client-server)- Configure/Maintain Networking (LAN/WAN, Configuration Switch, Router Devices)- Training/Coaching user.- Daily/weekly hardware corrective and preventive maintenance for all peripherals. Show less

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  Maestronic

  Apr 2014 - Sept 2019

  Technical Support-Software Tester

  RESPONSIBILITIES:- The support product owner/product manager to describe features and requirements (embedded system).- Write test plans, specifications, and test strategies.- The document, implement, monitor all processes for testing.- Perform test automation with scripts.- execute acceptance criteria for each feature and requirements.- Working closely with the development team to fix all bugs on software and increase software products.- Write down for bugs found to Jira.- MikroTik Router (The configuration of routing, Hotspot, and switching equipment) testing configuration.- Ability to reusable shell script using either Bash, MikroTik- Installation Software/Hardware when needed.- Monitoring Device using the Dude and Centreon and take realtime action.- Follow up the incidents (tickets) to get the resolution based on customer priority.- Mentor/coach team members on new operation, maintenance, and troubleshooting procedures- Remote support of on-site engineers (global team) during installation.- Remote troubleshooting to find the causes of the incident and create a ticket in the ERP/Infor system if needed (unsolved by remote)- Analysis and giving resolution implementation of issues raised by the customer.- Fixing network faults ( Network maintenance )- Flexible and responsive to fulfilling other duties as required. Show less

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  DGIT Systems

  Oct 2019 - Dec 2019

  Test Analyst

  RESPONSIBILITIES:- Write structured test plans, specifications, and test strategies.- Plan test cycles, timeline, and resource allocation for each test cycle.- Contribute to the testing methodology by adding and update the DGIT internal wiki.- Work closely with the project BA's and ensure requirements/user stories are clearly understood.- Establish excellent communications channels with end-users.- The document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.- Compile the test result in the test summary report, and ensure the test summary is kept up to date.- Work independently and be self-sufficient.- Be flexible and responsive to fulfilling other duties as required.- Providing support to the client during the execution of UAT and BRT.- Providing ongoing support to the client once the software is released into production. Show less

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  Poupette St Barth

  Jan 2020 - now

  Information Technology Technical Support Specialist

  RESPONSIBILITIES:- Provides day-to-day IT operations support and services to end users.- Analyzes IT requirements and provides advice on the use of IT devices.- Supports IT infrastructure as per the required scope of the team.- Trains employees in workstation and IT-related device usage.- Effectively manages work orders, problems, or tasks within a structured ticket management system.- Ensures that system backups are timely, accurate, reliable, and functional.- Engages with printers, mobile/office phones, and other office infrastructure management.- Provisions account for new users and de-provisions for departing employees.- Supports team projects within defined areas of responsibility.- Ensures equipment/system/asset inventory is maintained as required.- Maintains anti-virus software and supports information security protocols.- Manages vendors, and procurement processes as required.- Works on assigned IT projects as required which could be on a local, regional, or global scale.- Provides IT support on PC hardware, attendance Machine, Software, and applications (local and cloud) with remote diagnosis, problem determination, and resolution.- Manages computer life cycle, procurement, and distribution for users including new hires.- Configure Active Directory domain controller, DNS, DHCP, and File sharing.- Configuration/Maintains IP-CCTV & NVR (Network Video Recorder).- Set up cloud-shared drive infrastructure.- Giving support to users in multiple areas and countries (Indonesia: Bali, Solo, Overseas: France, USA ).- Research & implement new processes or new technologies. to improve IT infrastructure. Show less