Denis Scott

Experience

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  Baltic Training Services

  Mar 2011 - Aug 2011

  ICT apprentice/First line support

  • Provide 1st line support.• Troubleshooting hardware and software issues.• Installing and configuring hardware and software components.

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  Eclipse Legal Systems

  Aug 2011 - Feb 2015

  Support Consultant

  • Logging high volumes of incidents and service requests by telephone, email, or chat.• Managing the progress of incidents and service requests.• Resolving tickets within agreed Service Level Targets.• Provide 2nd level support.• Escalating issues to 3rd line or developers.• Assisting 1st line support team.• Applying hotfixes when a fault has been identified• Responding within agreed SLAs• Maintaining end-user documentation.

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  Encon Insulation & Nevill Long

  Feb 2015 - May 2019

  IT Support Technician

  • Troubleshooting hardware and software issues.• Performing tests and evaluations on new software and hardware. • Managing technical documentation.• Installing and configuring hardware and software components.• Providing support to users and being the first point of contact.• Install and upgrade antivirus software.• Establishing good relationships with all departments and colleagues.• Conducting backup operations.• Mobile phone configuration and support.• Data recovery.• Providing onsite and remote support to 21 branches.• Active Directory & Office 365 administration.• Identifying equipment shortages and placing orders. • Monitoring and troubleshooting networks, servers, and routers.• Supporting both proprietary and third-party software applications#• Patch cabling and equipment moves. Show less

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  CM-Telecom

  Feb 2020 - May 2020

  Onboarding Representative

  • Receive inbound calls and email inquiries from prospective customers• Follow-up with leads from the existing database of prospects and manage automated daily email• help our Merchants in the onboarding process of our plugin on their eCommerce store.• Troubleshoot product and technical issues, and escalating internally as appropriate

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  Uscreen

  May 2020 - Oct 2022

  Technical Support & Success

  Uscreen is a Washington D.C. based video monetization SaaS company that helps content creators distribute their content safely and profitably, online or through over-the-top (OTT) devices.