Josue Cortorreal Rosario

Experience

• 

  Claro RD

  Aug 2015 - May 2023

  Worked for the largest ISP in the Dominican Republic in the Customer Network Operations Center (CNOC)Provide professional technical support to corporate business in their telecomunications services, such as: WAN connectivities (VPLS, MPLS L3/ L2VPN, Metro Ethernet Networks) Broadband Internet, xDSL, GPON, SIP Trunking, T1 Trunk & IPTV.Cloud support Tier II (IaaS, SaaS, STaaS): Virtual Servers, VDC, Microsoft Azure, Office 365, Enterprise BackUp, Mail Hosting, websites & other Cloud solutions.Contributions: - Proactive participation in meetings aimed at creating new practices.- Train new engineers - Show ideas to improve performance and efficiency.- Design step by step manuals. Show less Proactively provide solutions to customers who visit our Customer Service Centers, ensuring their total satisfaction, by understanding their needs and seeking effective solutions that facilitate the achievement of satisfaction, quality and cost objectives. Anticipate needs and solve breakdowns and inconveniences to the assigned client portfolio.Contributions: - Fulfillment of my objectives in the short and long term consistently.- Empathic and calm management of user complaints.- Presentation of ideas to improve performance and efficiency.- Capture of potential Clients and loyalty methods- Client retention Show less

  • ING II/ Customer Care CNOC

    Jan 2021 - May 2023

  • Customer Service Representative

    Aug 2015 - Jan 2021
• 

  Premier Food Fresh Market

  Jun 2023 - now

  Store Manager

  • Lead grocery store team; includes supervising facing, filling, and organization of all product items as set by the Grocery Department schematics as well as ensuring tag and pricing accuracy.• Monitors the rotation of all grocery products, paying particular attention to expired stock and discarding outdated or spoiled items.• Responds positively to customer’s inquiries and assists customers with purchases, information, and product selection; requires selling and cross-selling of products.• Create Weekly Schedule, Sales report & PayRoll• Place orders to suppliers & stakeholders.• Deploy, maintenance & update inventory. Show less