Ibrahim Alhatim

Experience

• 

  Abdul Latif Jameel Real Estate Finance

  May 2015 - Nov 2016

  Computer Operator

  • Provided frontline supervision over restaurant operations, inventory, staffing, and guest satisfaction. Enhanced service delivery through hands-on training, feedback, and exemplary customer experience leadership.• Provided hands-on IT support to employees by troubleshooting computer, system, and printer problems. • Performed hardware/software installation, updates, and monthly check-ups at branch locations.• Documented IT issues and solutions to build the internal knowledge base.• Coordinated with vendors for IT equipment procurement and ensured backups, security, and licenses were current. Show less

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  Arab Computers Ltd.

  Jun 2017 - Dec 2020

  • Orchestrated end-to-end customer service operations for a high-volume retail branch, resolving customer issues, managing Apple product and accessory sales, and ensuring optimal customer experiences. • Combined performance evaluations with targeted development plans to build a cohesive 20-person team of technicians, customer service reps, and support staff adept at navigating multiple functional roles. • Drove operational excellence through meticulous inventory reviews, comprehensive management reporting, and proactive identification of potential shortcomings. • Unlocked employees' capabilities and empowered staff by implementing cross-training initiatives across technical maintenance and customer-facing activities, enhancing branch agility. Show less • Drove continuous improvement by ensuring work progression and achievement of demanding performance goals over 4 consecutive high-growth months. • Onboarded and trained new technicians on maintenance best practices, instilling company standards for excellence. • Provided visibility into maintenance operations and key metrics through detailed reporting to leadership.• Championed diversity by integrating a female technician into the maintenance team, contributing a valuable new perspective. Show less • Delivered best-in-class service and support for the complete range of Apple hardware and software, troubleshooting and resolving the most complex device issues.• Mastered diagnosis and repair across iPhone, iPad, MacBook, and accessory portfolios, performing swift component-level fixes and parts swaps. • Meticulously documented every technical detail of testing, disassembly, repair, and parts replacements, ensuring full transparency. • Developed and honed Apple repair expertise through continuous hands-on learning and diagnosis experience. Show less

  • Branch Supervisor

    Jan 2020 - Dec 2020

  • Technical Supervisor

    Jul 2019 - Dec 2019

  • IOS Technion

    Jun 2017 - Jul 2019
• 

  Budget Rent A Car, Saudi Arabia

  Aug 2021 - Nov 2021

  Site Representative

  • Orchestrated 5-star customer experiences for car rental clients at a busy airport location, earning recognition for best-in-class service.• Guided customers seamlessly through the rental process by explaining costs, policies, and vehicle features, and coordinating paperwork and reservations. • Liaised with logistics teams to optimize fleet availability and transfers, enabling smooth vehicle pick-ups and returns.• Defused customer complaints with grace and professionalism, resolving issues promptly to uphold satisfaction standards. Show less

• 

  Huawei

  Dec 2021 - now

  • Spearhead daily BOH operations to ensure optimal store performance and seamlessfunctionality.• Facilitate smooth shift transitions with effective communication between BOH and FOHteams.• Streamline BOH procedures to enhance efficiency and reduce operational errors.• Oversee inventory management with regular audits for precise stock documentation.• Leverage inventory analysis to collaborate with procurement for strategic restockinginitiatives.• Actively resolve inventory discrepancies, damaged goods, and returns to uphold integrity.• Lead, train, and mentor BOH staff to boost performance and productivity.• Delegate tasks strategically to foster a well-organized and effective team environment.• Conduct performance evaluations, delivering constructive feedback to enhance teamcapabilities.• Ensure compliance with health and safety regulations, maintaining a clean and hazardfree BOH area.• Partner with security personnel to protect inventory and safeguard assets.• Present detailed daily and weekly performance reports to management to supportinformed decision-making.• Collaborate with FOH teams to align on operational goals, promotions, and stockrequirements.• Maintain and troubleshoot BOH equipment to ensure peak operational efficiency Show less

  • BOH Supervisor

    Mar 2024 - now

  • BOH Consultant

    Dec 2021 - Dec 2024

  • BOH Consultant

    Dec 2021 - Feb 2024