Charlotte Lo

Experience

• 

  Chatime Canada

  Nov 2021 - Jun 2023

  - Trained and welcomed new hires by coaching on Service Operating Procedures while creating a comfortable welcoming work environment.- Oversaw all operating and closing procedures by ensuring that tasks are completed correctly and with attention to detail.- Deescalated and resolved conflicts between customer and employee by providing economical solutions for customers and the business.- Acquired Food Handlers Certificate by ServeWell. - Counted and closed cash at the end of the day. Show less

  • Team Lead Manager

    Dec 2022 - Jun 2023

  • Barista

    Nov 2021 - Dec 2022
• 

  Fold and Fly Design Studio

  Feb 2022 - Jun 2022

  Illustrator

  - Digitally illustrated different elements for clients including menu items and post cards - Catered to specific design styles as requested by clients- Altered designs based on feedback and continuity with other designers

• 

  City of Markham

  Jun 2024 - Aug 2024

  Inclusion Counselor

  - Supported children with disabilities from the ages of 5-13 years old through behaviour management and safe integration to mainstream camp environments- 1 on 1 counseling model which entails being paired with a new camper every week, each with their own unique needs- Communicated with campers using digital communication devices and physical demonstrations- Performed self-defense and preventative tactics specific to children in a safe and professional manner as learned in training- Patiently accommodated for my camper by ensuring all activities are inclusive and accessible to their needs Show less