Ashish Kumar

Experience

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  Cogent E-Services Pvt Ltd.

  Oct 2021 - Aug 2022

  Customer Care Executive

  Job role and responsibility.1. Sales and promote of Byju’s The Learning App.

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  DigiTech Call System Pvt. Ltd.

  Aug 2022 - Jul 2023

  Customer Care Executive

  Job role and responsibility.1. Sales and promote of Luminous products.2. Solving customer query and provide right products.

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  BYJU'S

  Sept 2023 - Mar 2024

  Service Counsellor

  In this role, you will be part of the BYJU’S (Business Unit – BYJU’S Tuition Centre), wherein you would be takingcharge of the students post enrolment and provide all support and guidance to the students and parents. Youwill coordinate between three critical stakeholders – students, teachers, and parents. This is a key role inproviding excellent service and support to students & parents, directly impacting all business metrics.Key roles and responsibilities• Provide all assistance and guidance to students to ensure they have an excellent learning experience• Provide all inputs and guidance to students and parents on student’s progress, strong areas, and areasof improvement• Share Monthly Test Reports with the students and parents• Conduct regular Parent Teacher Meetings between faculty and parents• Improve parent/teacher relationships.• Mediate conflict between students and teachers.• Assist Teachers in conducting assessment tests for students and evaluating the same• Assist students in scheduling one-to-one doubt clearing sessions with the teachers as per requirement• Counselling students and parents about our courses and competition exams landscape.• Interaction with students and parents on a regular basis for giving them BYJU’S experience.• Clarifying doubts of students and parents.• Regularly communicate class schedule and type to students to ensure smooth running of classes.• Improve student attendance across all batches and reduce refund requests.• Liaison with academic lead for smooth student teacher relationship.• Handling assigned administrative responsibilities.• Understand students’ problems related to sales, academic, technical, personal, etc and resolve them.• Help students process their problems and plan goals and action.• Organize peer counselling programs. Show less

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  PracBee

  Nov 2023 - Mar 2024

  Academic Counselor

  Sales and promote of Pracbee Educations.

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  Wipro

  Mar 2024 - now

  Service Desk Analyst

  Service Desk Analyst at Wipro Limited