Alonzo Johnson

Experience

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  BMC - Building Materials and Construction Solutions

  Jun 2012 - Jul 2022

  Carpenter and Administrative Specialist

  -Conducted thorough research and analysis of operational processes to identify areas for improvement. -Coordinated and managed projects to enhance cross-functional team efficiency and workplace synergy. -Prepared detailed reports and strategic recommendations using advanced Excel functions to shape business strategy. -Maintained and organized inventory and directory of records, ensuring easy access and retrieval. -Provided assistance in research projects and special reports related to emergency operations. Key Projects & Achievements:-Successfully resolved complex consumer complaints by developing tailored solutions and coordinating with internal and external partners, ensuring timely and satisfactory resolutions. Show less

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  Syntrol Plumbing, Electrical, Heating & Air

  Jan 2013 - Jun 2016

  Permitting and Solar Lead Generator

  Customer Service Expert:-Delivered exceptional technical support, maintaining high levels of customer satisfaction and service excellence.Sales Analysis and Optimization:-Refined the appointment-setting process, driving a 15% boost in sales conversions through enhanced analysis and tactics.Quality Assurance Developer:-Loan Origination, enacted stringent quality control protocols, refining the service delivery and product portfolio.Key Projects & Achievements:Customer Retention Enhancement:-Formulated and implemented a robust customer follow-up system, bolstering retention by 20%.Sales Pipeline Reinforcement:-Innovated a revamped appointment system, reinforcing the sales pipeline and customer service framework. Show less

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  Brookdale Senior Living

  Aug 2016 - Jul 2019

  Operations Analyst

  -Delivered exceptional technical support, maintaining high customer satisfaction. -Managed and optimized appointment-setting processes, increasing sales conversions by 15%. -Implemented quality control measures, ensuring data privacy. -Sorted and organized records, maintaining an inventory directory. -Digitized records with appropriate software to ensure privacy. -Worked independently, completing tasks efficiently. -Assisted in research projects, gathering and reporting statistical data. Key Projects & Achievements:-Resolved complex consumer issues by developing tailored solutions and ensuring follow-through until complete resolution. Show less

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  Bella Soule

  Nov 2016 - Dec 2016

  Graphic Designer

  In a short-term yet impactful freelance role, I had the opportunity to work closely with Bella Soule, a Norfolk-based catering company, to reimagine its brand identity. This project allowed me to dive into illustration and branding as I created a new logo that encapsulated the company's essence. Central to the design was an illustration of the client’s daughter, which served to personalize and humanize the brand. I successfully merged this illustration with redesigned business logos to create a unified, refreshed brand image that resonated with the company's values and market presence. Show less

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  Live Nation Entertainment

  Jul 2017 - Jan 2021

  Event Marketing and Technical Logistics Coordinator

  Event Execution and Management:-Spearheaded the setup and management of AV systems, ensuring stellar event execution that enhanced audience experience.Technical Proficiency and Problem-Solving:-Addressed and resolved complex technical issues, sustaining smooth event progression and attendee satisfaction.Audience Engagement Enhancer:-Drove technical improvements, significantly boosting audience engagement by 15% through strategic enhancements.Key Projects & Achievements:-Amplified event quality and achieved a 20% rise in audience approval. Show less

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  106.5 The End

  Aug 2017 - Dec 2017

  Social Media Marketing Intern

  Managed the station's Instagram presence, curating content, and crafting posts to build a vibrant and interactive online community. Conducted social media polls and interactive campaigns to gauge listener preferences, driving content strategy and audience participation. Contributed to on-air segments, infusing personality and relatability into the station's brand voice, resonating with a diverse listener base.

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  Krxq 98 5 Rock

  Aug 2017 - Dec 2017

  Promotions Intern

  Assisted with the planning and execution of promotional events, engaging with the community to elevate brand visibility. Supported logistics and coordination for live broadcasts and station events, enhancing audience experiences and operational efficiency. Collaborated with the promotions team to develop innovative marketing strategies that increased listener engagement and station loyalty.

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  GoldNoise Studios

  Jan 2019 - now

  Marketing and Client Engagement Manager

  Innovative Client Engagement:-Elevated the client experience by bridging the gap between creativity and technology, leading to a 40% increase in client project retention.Strategic Administrative Leadership:-Revolutionized client data management and session scheduling, achieving a reputation for operational excellence and a 25% improvement in booking efficiency.Client Relations & Impact:-Cultivated enduring partnerships with artists, converting their creative concepts into commercially successful projects, resulting in a 35% uplift in repeat client engagements.Sound Engineering Prowess:-Mastered audio production techniques to deliver superior sound quality, solidifying the studio's standing as a leader in audio excellence within the regional music industry.Key Projects & Achievements:-Engineered a state-of-the-art booking protocol that maximized studio resources and increased utilization rates by 40%.-Authored and executed a comprehensive customer satisfaction initiative, dramatically enhancing client loyalty and boosting retention by 35%. Show less

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  California Department of Forestry and Fire Protection (CAL FIRE)

  Jun 2021 - Jan 2024

  Firefighter

  -Conducted research and analysis to improve operational strategies. -Managed and organized critical records, ensuring privacy and easy access. -Digitized records to maintain confidentiality. -Independently supported emergency operations with precision. -Compiled and analyzed incident response data to refine strategies. -Provided basic life support and trauma care during emergencies. -Assisted in research projects and special reports. Key Projects & Achievements:-Resolved complex emergency cases by effectively coordinating data and resources, ensuring timely and accurate responses. Show less

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  City of Sacramento

  Aug 2024 - now

  Building Inspector

  -Assign and manage street names and numerical addresses for parcels of land and buildings, ensuring accuracy and consistency across city records.-Coordinate with various city departments and external agencies to provide up-to-date and accurate address information for new and existing buildings, lots, streets, and alleys.-Conduct thorough research and process address requests, ensuring compliance with local ordinances and city policies.-Assist citizens, businesses, and developers with inquiries related to address assignments and changes, providing clear guidance and support.-Maintain and update the city's address database, contributing to effective city planning and emergency response efforts.Key Projects & Achievements:-Work with a dedicated team to streamline processes related to the assignment and management of street names and numerical addresses.-Enhance the city's address database, facilitating better coordination. Show less