John Piria

Experience

• 

  ICE

  Mar 2010 - Oct 2017

  Technical Delivery Specialist

  - Ensured accurate and efficient order entry into MACS system and Salesforce.- Creation of adjustments and credit requests- Generated Ad-Hoc reports for facility and project management - Proactively supported customer relations - Effectively analyzed situations and applied proper resources to solve customer issues - Coordinated technicians for all project scope implementation (networks & equipment)- Acted as a back up for sales support and other delivery specialists. - Assisted in compliance requests to adhere to Stock Exchange policies. - Maintained all metrics for all current sales/ upgrades under management - Handled exchange relationships, contract processing, account management and payments.- Troubleshooting customer issues and concerns Show less

• 

  Westchester County

  Jul 2018 - Feb 2020

  CDL B Truck Driver

  - Operate a refuse truck on a route to collect trash and/or recycling.- Assist coworkers when route is finished.- Work on the rear of the truck when needed.- Customer service- Operate machinery/CDL vehicles as needed.- Operate snow plows and assist during weather and|or water emergencies.- Train for job safety.

• 

  City of Corpus Christi

  Feb 2020 - Jul 2021

  Sr Equipment Operator & First Responder

  - Operated various street equipment for maintaining and repairing streets.- Operating a pothole truck for small street repair and maintenance. - Performed routine inspections and preventative maintenance on assigned equipment.- Operated a variety of dump trucks and water trucks.- Respond to water calls from dispatch.- Replaced washers and city side water cut offs.- Routine maintenance on city water meters and resetting water meter boxes.- Coordinating with multiple work groups at times for emergency repairs. Show less

• 

  Hiland Dairy Foods

  Jul 2021 - Feb 2022

  Route relief driver

  - Complete logs and order reports- Inventory management- Payment Collection- Resolved client complaints.- Customer service- Assisted with route delivery- I would take drivers routes when they are out.

• 

  Waste Connections

  Feb 2022 - Jul 2022

  Truck Driver

  - Operate a refuse truck on a route to collect trash and/or recycling.- Assist coworkers when route is finished.- Work on the rear of the truck when needed.- Customer service.

• 

  City of Austin - Austin Water Utility

  Aug 2022 - Jul 2023

  Water Meter Technician

  - Performs various technical and mechanical work functions associated with installation, repair, and maintenance of AMI water meters and water valves including testing water meters and fire hydrant meters. Interprets meters, gauges, maps, and profiles. - Performs flow tests on water meters.- Performs general maintenance tasks necessary to maintain machinery including checks, refills; and changes fluids, belts, hoses, and safety features on trucks, pumps, and equipment.- Responds to customer service requests to include water shutoffs, AMI meter reads, and checks for leaks. - Posts notices at physical locations. - Reviews plans and specifications of work assignments.- Operates a variety of equipment machinery and mechanical tools associated with the installation and replacement of legacy and AMI water meter meters.- Operates a personal computer to enter, retrieve, review, or modify data utilizing word processing, spreadsheets, databases, internet, email, and other software.- Verifies and documents AMI meter readings and troubleshoots related problems.- Prepares, receives, reads, and completes various forms, correspondence, reports, and work orders.- Utilizes AMI software to install, program, read, troubleshoot, diagnose, inspect, and replace AMI meters and transmitting devices.- Inspects AMI meters for damage and defects and performs mounting installations on various surfaces to include water meter lids, walls, and poles.- Acts as a member of confined space entry team and may serve as entrant, attendant, or team lead. Show less

• 

  Austin Energy

  Jul 2023 - Jun 2024

  - Provides direct, one-on-one, expertise and services, ensuring commercial, industrial, and residential customers obtain and maintain efficient use of utility services.- Manages assigned utility projects from initiation to completion. Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness.- Identifies, investigates, and analyzes key issues; and develops comprehensive options to resolve them.- Initiates, authorizes, and processes billing adjustments and account corrections in accordance with established procedures.- Audits utility accounts, researches usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution.- Extracts data from multiple database applications; creates detailed and comprehensive reports to present facts, utility usage, and cost; prepares written and oral summaries; monitors and communicates performance results.- Partners with other City departments and staff to ensure customer utility issues are addressed and resolved.- Participates in continuing education as it relates to customer service delivery as well as the operations of the City and/or its departments. Show less - Gives clear, one-on-one knowledge and services to business, industrial, and residential clients to ensure them attain and maintain effective utility service use.- Creates and assesses plans for a wide range of projects, initiatives, and activities. Provides information training and education.- Identifies, examines, and analyzes significant challenges; supports in the creation of complete solutions.- Performs billing adjustments and account modifications in line with established procedures. - Assists in the auditing of utility accounts, examines high costs or other anomalies for possible reasons and resolution, research usage, determines average consumption, verifies, and calculates rates, investigates high costs or other anomalies for possible causes and resolution.- Extracts data from numerous database applications, aids in the creation of thorough and comprehensive reports to show facts, utility consumption, and cost, and monitors and communicates performance outcomes. Show less

  • Client Relationship Coordinator

    Jan 2024 - Jun 2024

  • Client Relationship Analyst

    Jul 2023 - Jan 2024
• 

  City of Austin

  Jun 2024 - now

  ARR Senior Operator | Automated Collections

  - Picks up, processes, or disposes of trash, brush, litter, recyclables, bulky items, re-use items, or compostable items and dumps collected materials at designated dump sites/landfill. Maintains dedicated bus lanes and bikeways on residential and major streets in City of Austin.- Pre-trips all vehicles and heavy equipment, as required by management; maintains detailed vehicle and equipment records; completes paperwork, forms, and reports related to collection activities.- Learns and follows routes, reads street maps, and micro-routes to locate route destinations.- Trains others in the proper use of equipment and vehicles as required by management.- Sets up, operates, and maintains automated collection vehicles, street sweeper vehicles, rear-loader vehicles, rubber-wheeled loader, truck-mounted knuckle-boom grapple loader, tractor trailer rig, truck trailer rig to haul equipment and materials, heavy equipment, landfill-wheeled trash compactor; track dozer loader with waste handling, paddle wheel scraper, track dozer with angle and straight blade, brush tub grinder, motor grader, wheeled/tracked excavator, fuel service truck, forklift, tanker, high-lift rubber tire loader, dump truck, water truck, roll-off truck, roll-off truck/roll-off trailer combination, and other industry related equipment as assigned.- Checks, refills, or changes fluids, belts, hoses, or safety features of various waste management industry equipment.- Operates hand tools, air-powered wrenches in performing replacement of worn equipment parts; uses hand tools such as backpack blower, rake, shovel, and sweep to stack, load, and unload smaller debris and litter.- Decides whether to pick up trash that is set out improperly. Provides information to customers when appropriate and responds to routine customer questions about work being performed. Places customer notices.- Cleans up illegal dump sites, parkland, targeted homeless encampment sites. Show less