Prosper Zengo

Experience

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  Concentrix

  Apr 2023 - Nov 2023

  Technical Support Specialist

  I was a Technical Support Associate with expertise in providing exceptional customer service and technical troubleshooting. I was skilled in diagnosing and resolving complex issues, ensuring client satisfaction, and advocating for user needs to enhance product performance and support processes. I gained experience in fostering positive customer relationships and delivering effective solutions in a fast-paced environment.

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  Informers

  Jan 2024 - Mar 2024

  Web Development Intern

  During my 3-month internship, I gained hands-on experience in web development, contributing to the design, development, and maintenance of websites. I worked with technologies such as WordPress, Java, and collaborated with teams using JIRA for project management. I also actively participated in team communications and troubleshooting via Discord, ensuring smooth collaboration and efficient progress. This experience enhanced my problem-solving skills, as well as my ability to work with both front-end and back-end technologies in a dynamic, team-oriented environment. Show less

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  Foundever

  Feb 2024 - Feb 2025

  Help Desk Support

  I am an experienced Help Desk Support professional skilled in troubleshooting website functionality, resolving connectivity and hardware issues, and assisting users with fund status inquiries. I am adept at providing prompt and effective solutions, ensuring seamless user experiences, and maintaining a high level of client satisfaction. As a strong communicator, I focus on problem-solving in fast-paced environments.

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  Lionbridge

  Aug 2024 - now

  Quality Assurance Analyst

  As a QA Analyst, I troubleshoot software issues and conduct regression and functional testing to ensure game features work as intended. I use JIRA and Azure DevOps to log and track bugs, collaborating closely with developers and leads to prioritize and resolve issues. I verify fixes, perform cross-platform testing, and ensure comprehensive test coverage for each release. My goal is to maintain a seamless user experience while supporting the development team through efficient bug identification and resolution. Show less