Nathan Holmes

Experience

• 

  Best Buy

  Jul 2006 - Apr 2017

  Scheduled, supervised and coached 16 associates who work under merchandising, inventory, or asset protection to provided outstanding customer service and prevent store shrink. Responsible for the look and feel of the store, ensuring things were priced correctly and downstocked each day. Assisted store personel when running the floor, greet customers, and resolved any customer issues. Recognition received from management and district team for the outstanding customer feedback, perormance of the team, and results from monthly audits. Was top performer in the distract of 12 stores. Show less

  • Appliance Supervisor

    Oct 2016 - Apr 2017

  • Merchandising/Inventory Supervisor

    May 2015 - Oct 2016

  • Back Office Lead

    Aug 2013 - May 2015

  • Customer Specialist

    Jul 2006 - Aug 2013
• 

  Residential Life - UNK

  Aug 2009 - May 2012

  Senior Resident Assistant

  Supervised and assisted a building of up to 320 residents Managed and supervised a staff of tenAdvised the Community Assembly Night (C.A.N.) Executive BoardSupervised programs for ten Resident Assistants.Organized, scheduled, and overlooked the duty calendar.Responsible for the hiring, training, and discipline of front desk workers.Supervised a floor of 60 residents.Provide paraprofessional advice concerning personal and academic topics.Mediator and facilitator to resolve conflicts.Provided customer assistance while completing desk hours.Enforced and upheld university policy. Show less

• 

  Geek Squad

  Apr 2017 - Jul 2018

  C.I.A. Sr.

  Coached eight agents to bring outstanding service to our clients during connsultations. Monitored and set daily goals for individual agents and for the teams to meet both the store's and customer needs. Recognized agents during exceptional customer feedback. Also, coached and assisted the sales floor in attaching Geek Squad services to their point of sale. Held an oath and responsibility to safeguard customer information.

• 

  Shaffer Trucking

  Jul 2018 - May 2020

  Customer Service Representative

  Handled 50 and more customers in nine different states by proactively communicating and resolving freight issues. Solicited for freight daily via phone and Outlook, while appointing, tracking, and updating loads.

• 

  Best Buy

  Aug 2018 - Apr 2024

  Inventory Specialist

  I helped with customers' questions about products, price, and location. Unload and load inbound freight and downstock, picking products off the floor for customer orders and fulfilling them by shipping or staging in store. Provide outstanding service to customers who are picking up their products. Stage all outbound and deliveries for the next day. Clean and maintain a safe and workable area in the warehouse.

• 

  ALLO Fiber

  Jul 2020 - now

  Embody the core values and provide effective and exceptional customer service regarding customer's accounts or services. Create new orders that have come in. Contact customers regarding scheduling, requests, or issues. Provide hassle free service while troubleshooting and setting up for service. Was recognized as one of the top performers within the organization and team. Participated in the GroALLO Mentor Program to expand my knowledge and skills to better myself in preparation to be a leader one day. Show less

  • Business Process Analyst

    Dec 2024 - now

  • Customer Experience Training Lead

    Mar 2023 - Dec 2024

  • Department Trainer

    Feb 2022 - Mar 2023

  • Residential Customer Service Representative

    Jul 2020 - Feb 2022