Touch Chour

Experience

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  Super Duper Supermarket/ Smile Retail Group Co., Ltd

  Apr 2010 - now

  Area Manager

  - Ensure all store are maximize profit while minimizing costs- Monitoring team’s performance and motivating them to reach targets- Train, challenge, motivate, encourage, and provide constructive guidance to store a manger and the team related to all areas of effective operation - Overseeing the performance management of the entire store management team to achieve the desired results in supporting the business KPI’s - Schedule regular store visit to ensure compliance in all area of customer service, store operations, and loss prevention.- Ensure that all customer service initiatives are in place, dealing with issues quickly and courteously.- Preparing for opening new store and organizing special promotion, displays and events;- Ensure store supervisors and staff manages optimum stock levels in order to ensure maximum SKU counts while minimizing shrinkage.- Responding to customers complaints and comments according to shift reports;- Prepare day to day store operation reports (Supervisor Report, inventory, stock take, sales, cashier discrepancy, assets)- Liaise with IT Officer regarding any IT issues, and create and follow up work schedule for IT officer- Perform any high level general affairs functions related to store operations (e.g. negotiate with landlords, tax, local authorities, etc.) as the need arises.- Perform other tasks or projects as maybe assigned by the managing director in order to pursue continuous improvement of the company operation Show less