Jamiu Atolagbe

Experience

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  ZENITH REGISTRARS

  Aug 2007 - Oct 2011

  Financial Control unit

  Efficiently resolved client queries, ensuring a high level of customer satisfaction.Collaborated with the IT team to design and implement automation for payment processes, resulting in swift transactions with minimal human intervention.Worked with cross-functional teams to gather and preprocess financial data, including stock prices, trading volumes, and investor sentiment, for in-depth analysis.Optimized data storage and access with IT teams, reducing data retrieval time by 20%.Presented findings and strategic recommendations to senior management, impacting investment strategies and risk management.Conducted regression testing across testing, staging, and live environments.Created interactive data visualizations and dashboards using Tableau, enhancing communication with stakeholders.Generated detailed test case reports for web and mobile apps (Android & iOS).Performed Alpha, UI, and UAT testing of web/mobile applications.Conducted sanity/smoke testing for both web and mobile platforms.Delivered comprehensive QA testing reports to assess and improve the quality and release readiness of the Veritas Registrars website and Zenith Bank applications. Show less

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  Zenith Bank Plc

  Nov 2012 - now

  Investment Banking

  Successfully created and managed client relationships, boosting shareholder confidence.Collaborated with the IT team to automate payment processes, achieving faster payments with minimal human intervention.Conducted data quality assurance, ensuring accuracy in order processing and data management.Managed and updated master data, supporting data integrity initiatives.Assisted in report generation and analysis to optimize operational workflows.Processed confidential data, ensuring compliance with guidelines and standards.Conducted Alpha, UI, and UAT testing of Zenith Bank and Veritas Registrars' web/mobile applications.Provided exceptional customer service and professional consultations to stakeholders, recommending optimal investment products.Developed and onboarded new business opportunities, launching sales of private and government shares, bonds, and other equity products.Trained and mentored team members according to organizational policies.Monitored and implemented electronic dividend payments, reducing fraudulent claims by 75%.Consistently surpassed monthly enrollment income targets by 57%.Efficiently resolved client queries and ensured compliance with service standards.Cultivated relationships with industry leaders, establishing mutually beneficial referral systems.Participated in client relationship-building activities and meetings.Managed shareholders in the South-South region and facilitated the prompt verification and transfer of shares to CSCS (Central Security and Clearing System).Oversaw the re-issuance of share certificates and dividends, and handled the transmission of shares for deceased shareholders.Reconciled accounts and prepared routine reports for management. Show less

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  Adeksoft Limited (Remote)

  Apr 2020 - Aug 2023

  Software Tester

  Conducted ad-hoc testing for Web and Mobile (Android & iOS) applications.Performed end-to-end (E2E) testing on a WhatsApp bot banking app, detecting bugs, and creating detailed test case reports to ensure compliance with user stories and acceptance criteria.Executed API testing of all endpoints to validate functionality and performance.Led regression testing across testing, staging, and live environments.Generated comprehensive test case reports for both Web and Mobile apps.Carried out Alpha, UI, and UAT testing, ensuring high-quality product releases.Conducted sanity and smoke testing to validate the stability of new builds.Delivered detailed QA testing reports, determining product quality and release readiness.Collaborated with UI/UX teams using FIGMA and Zeplin to modify user stories and acceptance criteria, contributing to design improvements. Show less

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  Lululemon

  Nov 2023 - now

  Associate