Karla Colina

Experience

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  American-Venezuelan Center

  Jan 2018 - Oct 2018

  English as a Second Language Professor

  As an ESL teacher to both adults and children I was responsible for: - Planning all my classes and creating a dynamic learning experience - Keeping a close record of attendance and points - Evaluating homework and exams - Providing extra resources - Making sure no student was left behind

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  MADE OMNI INC.

  Jun 2020 - Jun 2021

  Training Manager

  Responsibilities as a Training Manager: - Supervising teams of trainers and ensuring training guidelines were being followed.- Leading weekly team meetings to reflect, regroup, and support all trainers in delivering a quality training. - Leading monthly workshops to further develop all trainers.- Interviewing potential candidates for the company.- Onboarding all new team members to the company. - Supporting new team members throughout their training period. - Reporting to the Senior/Executive management. Responsibilities as a Chat Specialist: - Scouting and nurturing leads through Social Media chats. - Setting appointments with Leads with the purpose of closing the sale. - Qualifying and filtering Leads. - Creating weekly reports for clients and managers considering the latest stats and results. Tools used: Gmail, Instagram, Facebook, LinkedIn, Google Sheets, Zoom, Workchat, Ontraport, and Kajabi. Show less

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  Remo Vision Agency

  May 2021 - Aug 2024

  • Utilized advanced analytical techniques to screen over 500 resumes, employing data-driven methodologies to identify candidates with the highest potential for success.• Employed statistical analysis and trend identification to collaborate with department heads, ensuring precise alignment of staffing needs with business objectives.• Devised and implemented data-driven recruitment strategies, leveraging insights derived from market analysis to attract top-tier talent and gain a competitive edge.• Applied analytical reasoning to optimize the interview process, streamlining candidate evaluation and selection to identify the best-fit candidates efficiently.Tools used: Notion, LinkedIn, Recruiter Lite, FlexiQuiz, Google Forms, Google Sheets, Typeform. Show less

  • Head Of Recruitment

    May 2021 - Aug 2024

  • Co-Founder

    May 2021 - Aug 2024
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  Profit For Contractors

  Jun 2021 - Dec 2024

  - Expert in collecting, cleansing, and analyzing data from multiple sources by using Excel, leading to optimized marketing strategies and increased sales effectiveness. - Skilled in leveraging AI and behavioral insights to empower marketing and sales teams with actionable data. - Collaborated closely with the marketing team to implement data-driven campaigns, enhancing targeting and messaging through continuous performance analysis. - Proficient in using data analysis for precise customer segmentation, aiding in the development of targeted marketing campaigns and personalized messaging - Analyzed sales data to uncover trends and opportunities, optimizing sales processes and contributing to robust revenue growth. - Partnered with sales teams to set and track performance targets, enhancing individual and team sales outcomes. - Developed insightful reports and dashboards, simplifying complex data for stakeholders and guiding strategic decisions. - Excelled in presenting data visually with tools like Tableau and verbally, ensuring cross-functional teams grasp crucial trends and insights. - Played a key role in operational continuity, creating SOPs, and maintaining progress on key initiatives even during absences Show less My responsibilities as a Customer Success Specialist include: - Acting as the primary point of contact for customers, ensuring that their needs and concerns are addressed promptly and effectively.- Building and maintaining strong relationships with customers, understanding their business needs and developing strategies to help them achieve their goals.- Onboarding new customers, providing training and guidance on how to use Profit For Contractors' products and services.- Proactively monitoring customer accounts, identifying potential issues and working with internal teams to resolve them before they escalate. - Providing regular updates to customers on new features, product updates, and other relevant information through the creation of weekly Newsletters in Keap/Infusionsoft.- Tracking and analyzing customer data to identify trends and opportunities for improvement using SurveyMonkey, ClickUp and Kajabi.- Collaborating with internal teams to improve the overall customer experience, including product development, marketing, and sales.- Booking coaching appointments and keeping track of their progress.- Maintaining accurate records and reports on customer interactions and outcomes. Tools used: ClickUp, Google Suites, GoHighLevel, Kajabi, Keap/Infusionsoft, FixYourFunnel, Close. Show less

  • Data Analyst

    Jun 2023 - Dec 2024

  • Customer Success Specialist

    Jun 2021 - Jun 2023
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  InTune Analytics

  May 2024 - now

  Data Analyst