Lacey H.

Experience

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  Local Public Eatery

  Feb 2016 - Mar 2017

  Administrative Assistant

  ● Ensured that all financial and personnel/payroll related administrative duties were completed accurately ● Completed invoices and entering into data storage software ● Balanced server cash-outs with Micros software● Transferred data between multiple lines of communication ● Answered phone calls related to administration tasks ● Correctly solved employees problems and/or questions relating to payroll and tips● Trained successor

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  Neighborhood House

  May 2016 - Oct 2017

  Management Information Systems (Data) Team● ETL client data within multiple interfaces including Microsoft Access, Clarity Human Services, and eTapestry● Created SQL queries to update, clean, and extract data ● Utilized SQL and advanced Microsoft Excel tools such as pivot tables to generate custom reports● Used statistical methods to interpret trends of data which are open for improvement or deserving of recognition● Communicated with case managers when there is an unlikely or illogical data inputAging and Disabilities Team● Created deadline reports for case managers from multiple systems● Automated and streamlined processes regarding raw data ● Maintained IP backup documentation and physical IP files● Assisted with documentation of tech systems, program policies and other program tasks as neededDevelopment Support Team● Updated and maintain online donor database● Generated queries for data analysis Show less

  • Data Specialist

    Jul 2016 - Oct 2017

  • Administration Assistant

    May 2016 - Jun 2016
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  Boeing

  Oct 2017 - Feb 2019

  Business Process Modeling Lead

  BPM Consultant at Boeing● Collaborated with stakeholders to define business gaps and requirements within the Order to Cash (O2C) value stream - Served as the Business Process Expert during workshops● Designed business process models in Software AG's Business Process Modeling tool, ARIS, based off of requirements and existing legacy documents ● Reviewed models for adherence to ARIS standards● Aligned models with SAP best practices and methodologies for future implementation by assigning T-Codes (Screens), Application Types, and Roles● Synced models between SAP Solution Manager, ARIS, and an online viewer for client’s benefit● Trained client’s transition team on ARIS standards and project specifications for future use and development● Tracked change management of processes and reported to client for process review and modification Show less

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  Southwest Airlines

  Feb 2019 - Mar 2020

  Business Consultant

  Business Consultant at Southwest Airlines● Created Software AG ARIS Business Process Models that were used to predict the delivery of technology and improvement projects in the Commercial workspace - Projects focused on the following areas: corporate sales, customer sales, refunds, accounting, mobile app/website, and the preparation and execution of flight network● Facilitated working sessions to gather requirements, design process models, and validate enterprise business processes● Provided instruction and insight from a unique process point of view for software implementation and replacement● Enabled stakeholders to make informed decisions regarding tool replacement and upgrades● Expanded on Software AG ARIS Administration knowledge to create and modify ARIS modeling standards Show less

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  BLUE ORIGIN

  Aug 2020 - now

  • Senior Project Manager

    Apr 2024 - now

  • Project Manager III - Mission Management

    Mar 2021 - now

  • Program Management Support Specialist

    Aug 2020 - Mar 2021