Will Hobgood, CHFP

Experience

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  Vidant Medical Center

  Dec 2013 - Jan 2018

  Operations Manager | Human Resources Business Partner | Employee Relations Consultant

  During my time at this company, I was promoted twice with additional responsibilities of overseeing complete patient access functions 24/7 for the 909-bed academic medical centre, engaging in diverse projects to improve front-end revenue cycle efficiency, and developing a pre-service centre to streamline front-end revenue cycle procedures. I was also handed responsibilities of providing HR-specific guidance to a team of employees and leaders, utilizing Peoplesoft and ImageNow HRIS programs to track and monitor employee data, and pull queries and account for personnel records. Some key achievements in these roles include:• Successfully led the department to increase POS cash collections by 45% in the first year; exceeded $550K in POS cash collections, creating a record for Vidant.• Reduced Medicare-related registration errors by 30% by implementing an internal auditing system. Show less

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  Valley Health

  Jan 2018 - May 2022

  While at Valley Health, I was promoted to Corporate Director of Patient Accounts & CBO with the responsibility to provide strategic leadership and guidance to HB billing departments (BCBS/Commercial, Government, Worker's Compensation), evaluating and enhancing workflow to eliminate barriers, increasing process automation through Epic, and minimizing time to process claims.For 3+ years, I headed monthly PAS/CBO collaborative meetings to identify opportunities and improve the quality of the revenue cycle and directed all Patient Access functions for six hospitals along with implementing Epic Kiosks as a patient engagement tool.Some key achievements in these roles include:• Organized data, examined data with Payer Representatives, and escalated issues in coordination with the contract management team, to successfully reduce AR from 52 to 47 days and AR over 90 days from 22% total AR to 18%.• Reduced wait time by 30% in Outpatient Diagnostic Center by initiating and guiding operational changes. Show less In this role, I supervised 65 direct reports and directed the flagship hospital's Patient Access operations, collaborating with the billing office to reduce “Medicaid plan errors”. I also headed multiple value stream mapping exercises with PAS service areas to improve efficiency and develop measurable goals.Some key achievements in this role include:• Minimized overtime utilization in outpatient division from weekly average of 50.73 hours during first quarter to weekly average of 5.68 hours.• Implemented “Every Patient Every Time” protocol in Emergency Department, resulting in increased POS collections from an average of 10K/month in first quarter to an average of 31K/month. Show less

  • VHS Director, Patient Accounts & Central Business Office | Patient Access

    Feb 2019 - May 2022

  • Director, Patient Access

    Jan 2018 - Feb 2019
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  PMMC

  May 2022 - now

  Director, Revenue Cycle Operations

  In my current role as a Director of Revenue Cycle Operations, I lead a team of Account Managers and Client Support Analysts to achieve business objectives by delivering post-go-live support to clients using company revenue cycle software and services, including PMMC Contract PRO, PMMC Physician PRO, PMMC Estimator PRO, PMMC Recovery, and PMMC RevenueMaster. In addition, I act as a client advocate to assess, address, and resolve client concerns and implement preventive strategies for future concerns, along with refining, monitoring, tracking, and improving upon metrics, including accuracy, error days, client satisfaction and engagement, ROI, and productivity. Show less