Anmol Sharma

Experience

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  Charles Sturt University

  May 2008 - Feb 2009

  Information Technology Help Desk Technician

  1. Provided help-desk support to users2. Assist staff to optimise their use of software3. Document management

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  Findex

  Feb 2009 - Sept 2012

  IT EUC Support

  Managed WHK/Findex/KPMG desktop environment1. Provided desktop support to users with level 1/2 requests, incidents and problems 2. Supported a wide range of applications running on Windows Server and Desktop3. Provided training sessions to staff on desktop application and IT Induction4. Created IT process and procedures documentation 5. Managed Printers (Canon MFDs, Samsung MFDs, HP printers)6. Created and maintained SOEs

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  Datacom

  Oct 2012 - Dec 2020

  Systems Engineer

  Systems Engineer (Citrix & Wintel)Support medium sized businesses with level 2/3 requests, incidents, problems and changes1. Windows Administration - Server 2008/2012/2016/20192. Citrix Administration – XenServer, PVS, MCS, Citrix Cloud3. AWS, Azure and private cloud management4. MS Exchange, Office 3655. Active Directory, GPO, DNS and DHCP management6. Windows/Citrix patch management7. Anti-Virus: Trend Micro Deep Security, Symantec Endpoint Protection8. Monitoring: SCOM, PRTG9. Create and maintain technical documentation & KAs10. Escalation point to assist the members of service desk team Show less

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  Flybuys

  Jan 2021 - now

  Major Incident Manager

  Design, manage and improve IT processes and supporting tools to efficiently and effectively deliver end-to end IT services while working collaboratively with regional and global stakeholders1. Provide Incident, Change and Problem management2. Triage and undertake root-cause analysis workshops3. Provide governance around deployments, migrations and significant technology changes4. Develop and review documentation 5. Provide structured reporting6. Develop and improve IT processes Show less