Sridhar Pasumarthy

Experience

• 

  Knoah Solutions

  Dec 2007 - Apr 2009

  Senior Associate

  Handled Escalations and used to interact with the clients on weekly basis over the call

• 

  Sitel Group

  Jun 2009 - Jun 2011

  Employee

  Worked as a Sr. Technical Support Executive and provided Technical support to all the end users for an ISP process and focused majorly on customer satisfaction, customer retention and revenue to the company by upselling the products.First contact resolution is always on priority for me and I was also known for contributing more for RPC ( Revenue Per Call ) with 100% Quality service.

• 

  Genpact

  Jul 2011 - now

  Joined Genpact in the Year 2011 as a Process Developer and handled the US&C customers and provided technical support for end users. Played a pivotal role in the EAMER transition and moved to EAMER Region for supporting end users with technical help and got promoted as a L2 and handled escalations from end users and clients.Ensured Zero surprises during transition and in Operations by keeping the prime focus to meet and exceed all the targets and SLA's all the time. Got Promoted as a Management Trainee ( Team Leader ) and currently handling a team with prime focus to drive and improve customer satisfaction, improving quality and reducing cost by creating value to the organization and bringing in Business Impact. Show less

  • Operations Manager

    Oct 2021 - now

  • Assistant Manager

    Oct 2016 - Oct 2021

  • Management Trainee

    Jul 2011 - Oct 2021