James Crafton

Experience

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  Journeys

  Apr 2008 - Aug 2010

  Retail Store Manager

  Welcomed customers; helped them make selections by building customer confidence;offered suggestions and opinions; provided information on products; Kept clienteleinformed by notifying them of preferred customer sales and future merchandise ofpotential interest. Managed all aspects of the stores operation. Recruited, trained, and developed a successful sales team. Meet and exceeded sales goals and standards of performance on a daily and yearlybasis.

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  Summit Truck Group

  Sept 2010 - Jun 2016

  Shop Foreman

  Ascertained automotive problems and services by listening to customer's description ofsymptoms; clarifying description of problems; conducted inspections; checked vehiclemaintenance records. Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtained approval signatures; entered RO intoservice database system. Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions to customers. Assisted and supervised technicians, including inspection and review of work to assurequality job performance. Show less

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  Gene Messer Ford Of Amarillo

  Jun 2016 - Nov 2016

  Service Advisor

  Record customers vehicle complaints and enter them into the dealer management system. Verify warranty and contract coverage. Make estimates and contact customer. Sell service specials. Communicate and follow up with customers after work is completed.

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  Computex Technology Solutions

  Jan 2017 - Aug 2022

  CMS Sr. Engineer
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  Amarillo College

  Aug 2022 - now

  Adjunct Faculty Instructor
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  Region 16 Education Service Center

  Sept 2022 - now

  Technology Administrator